Application Support & Deployment Engineer II - Honeywell : Job Details

LenelS2's Custom Solutions Team develops custom software that extends the OnGuard and NetBox access control platforms. These applications are critical to the security operations of customers including Fortune 100 firms, financial institutions, universities, and government facilities.

If you thrive in a fast-paced environment and are looking for an opportunity to build your technical skills, join us as a Service Consultant and provide deployment assistance and technical support via telephone and email to LenelS2 Custom Solutions customers. The purpose of this role is to work with customers to ensure that custom software is deployed successfully and meets requirements, as well as testing customer solutions for compatibility with OnGuard system upgrades.

The annual base salary range for this position is $97,600 - $121,800. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays .For more Honeywell Benefits information visit:

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.

Key Responsibilities:

• Act as the point of contact for Custom Solutions project customers

• Plan and schedule software deployments with customers

• Remotely deploy software solutions on customer systems

• Assist customers with testing and troubleshooting of custom software components

• Gather and document information needed by Custom Solutions developers to resolve issues

• Perform testing of Custom Solution products for new OnGuard releases

• Triage support cases for resolution or escalation for software solutions developed by the Custom Solutions team

• Utilize internal tools to document history and project management information

• Assist with testing of new and existing products.

• Work with management to dynamically adjust priorities to provide the best possible service levels while maintaining and improving established service levels.

• Some deployments will require work after normal working hours

Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status or have the ability to obtain an export authorization.

Key Responsibilities:

• Act as the point of contact for Custom Solutions project customers

• Plan and schedule software deployments with customers

• Remotely deploy software solutions on customer systems

• Assist customers with testing and troubleshooting of custom software components

• Gather and document information needed by Custom Solutions developers to resolve issues

• Perform testing of Custom Solution products for new OnGuard releases

• Triage support cases for resolution or escalation for software solutions developed by the Custom Solutions team

• Utilize internal tools to document history and project management information

• Assist with testing of new and existing products.

• Work with management to dynamically adjust priorities to provide the best possible service levels while maintaining and improving established service levels.

• Some deployments will require work after normal working hours

You Must Have

• Bachelor's degree from an accredited institution in a technical discipline such as science, technology, engineering, mathematics

• At least 3 years of experience with administration of currently supported Windows operating systems (Windows OS)

• Experience configuring, testing and supporting software installations.

• Ability to read/decipher logs

• Comprehensive understanding of current networking fundamentals

• Understanding of Windows command line

• Entry-level knowledge of SQL database engines required

• Customer service orientation, ability to develop strong, long-term customer relationships.

• Familiarity with basic programming concepts is a plus

• Basic knowledge of C# is a plus

We Value

• Bachelor's degree from an accredited institution or related experience.

• Experience in Access Control, Video, Intrusion, or related technologies is a plus

• Excellent listening, verbal, and written communication skills

• Excellent interpersonal skills, ability to communicate/collaborate well with customers, peers, management, and other departments

• Must be enthusiastic, self-motivated and demonstrate excellent problem solving and decision-making

• Ability to meet tight deadlines and adapt to change

• Ability to manage multiple concurrent customer assignments

• Team player ability to work on cross functional teams

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.