Application Reliability Lead - INNOVA : Job Details

An Innova Solutions Client is immediately hiring for an Application Reliability Manager Position type: Full-time/Direct Hire Location: Kansas City, MO – Hybrid – In Office 3 days per week. ROLE OUTLINE The Application Reliability Manager leads a Tier 3 application support and enhancement team responsible for a broad portfolio of over 60 internal and customer-facing systems. This role ensures high-quality delivery through agile facilitation, while also mentoring, coaching, and developing a team of employees and contractors. The manager plays a key role in modernizing legacy systems and improving software reliability, performance, and maintainability. Key Focus AreasProvide hands-on technical leadership, coaching, mentoring, and team development. Drive agile delivery practices to ensure timely issue resolution and software enhancement delivery. Lead efforts to modernize systems and improve software performance, scalability, and maintainability. Manage performance, hiring, onboarding, and contractor oversight. Build collaborative partnerships across development, business, and vendor teams. Maintain high standards of system documentation and support process consistency. Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [email protected] or (770) ###-####. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws. PAY RANGE AND BENEFITS: Pay Range*: $125k to $135k/yr plus 12% Bonus tied to company performance. *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Benefits provided by client as this is a Direct Hire position ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields. Website: Recent Recognitions: Named One of America's Best Employers for New Grads by Forbes (2024 Named One of the Best Companies to Work For by U.S. News & World Report (Private Companies List, 2024-2025) One of the Largest IT Staffing Firms in the US – Ranked 3 by Staffing Industry Analysts (SIA, 2024) One of the Largest Staffing Firms in the US – Ranked 13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics) Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023) One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024) AWS Advanced Tier Services Partner with 100 certifications Desired Qualifications: To be considered an ideal candidate, you should possess some or all of the following qualifications: Bachelor's degree in Computer Science or related field 10 years in software delivery roles Certifications in Agile, DevOps, or Microsoft tech Experience in modernization or transformation initiatives Foundational Experience This role requires a seasoned technical leader with hands-on experience in software support and development, particularly in Microsoft technologies. Experience in managing technical teams, facilitating agile delivery, and modernizing legacy systems is essential. Required Qualifications & Experience: To be considered for this position, you must possess the following qualifications: Bachelor's degree or 4 years of additional equivalent experience in lieu of degree 7 years of technical experience, with Microsoft technology stack (C#, .NET, Azure, etc.) 2 years of leadership experience in a technical setting