Application Engineer II - Honeywell : Job Details

Application Engineer II (Finance) The Technical Support Group in Honeywell Connected Industrial (HCI) is responsible for supporting the customer base worldwide. The primary purpose of this position is to deliver superior customer satisfaction with the HCI Technical Support response, communication, and resolution of cases for the defined APM/PHD applications by working closely within a Global Team under the direction of a Global Technical Support Manager. Key Responsibilities: Team Collaboration: Work with a global team to ensure customer satisfaction for APM/PHD applications. Customer Experience: Ensure each customer receives timely responses and resolutions, with issues prioritized and handled by the right team members. Keep customers updated until their issues are resolved and confirmed. Knowledge Sharing: Promote Knowledge Centered Support by using and creating knowledge base articles, sharing them with customers and team members through various platforms. Process Improvement: Enhance case handling by developing guidelines and tools, and participate in Communities of Practice to document knowledge. Product Readiness: Engage in product readiness activities, ensuring technical support is prepared with training and resources. Compliance and Collaboration: Meet compliance metrics for case handling and collaborate across the organization to resolve customer cases efficiently. Exceed HCI/HPS Technical Support SLA for Response and Resolution. Exceed support requirements for proactive and frequent customer communication of case status. Achieve 'First contact solve' rates by increasing customer self-serve and first engagement resolutions, measured by Case Deflection rates and SFDC. Reduce post-release defects/issues over time through increased NPI participation and advocacy, alpha testing, etc. Maintain a highly satisfied customer base as measured by Customer Satisfaction surveys (CSAT). Develop a personal competency training plan, including secondary cross-functional skills. In addition to a competitive salary, Honeywell offers a comprehensive benefits package including employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match; Flexible Spending Accounts; Health Savings Accounts; EAP; Educational Assistance; Parental Leave; Paid Time Off; and 12 Paid Holidays. For more info, visit: Benefits at Honeywell. The application period is estimated at 40 days from the posting date, subject to change based on business needs and candidate availability. As an Application Engineer II at Honeywell, you will provide technical expertise, lead a team of engineers, and deliver high-quality solutions to enhance customer experience and drive business growth. You will report to the Tech Support Manager and work from our Houston, TX location on a hybrid schedule. MUST HAVE: Bachelor's or master's degree in Chemical, Process, Control, Instrumentation Engineering, or a related field. Minimum 9+ years of customer technical support or project experience with PHD (Process History Database). Additional experience with APM is advantageous. Experience with MES applications (PAR preferred). WE VALUE: Excellent communication and collaboration skills, both verbal and written. Strong problem-solving and troubleshooting abilities with attention to detail. Extensive knowledge of HCI products. Good technical understanding of APM/PHD applications in Heavy Process Industries. Strong knowledge of IIS server, SQL server, and debugging applications in these environments. Basic knowledge of HTML, JS, CSS, REST protocols; programming skills are a plus. Honeywell helps organizations solve complex challenges in automation, aviation, and energy transition through innovative solutions and software, making the world smarter, safer, and more sustainable. #J-18808-Ljbffr