Analytics Consultant & Associate Analytics Consultant - SuccessKPI : Job Details

SuccessKPI is a global company with a vision to inspire and enable next generation experiences for the world. With a deep focus on achieving success through a shared understanding that we are stronger together, we weave our values into everything we do. Our employees are innovators and builders that help shape the future of our organization.

We put YOU first, offering employees an opportunity to make their mark here while creating and nurturing a strong life-work balance. We offer a flexible work environment as a fully remote team, so that you can thrive in today's ever-changing world. If this sounds like a team you'd be proud to work with, apply today and join us.

The Analytics Consultant is a self-driven individual with a proactive mentality and a passion for helping organizations solve complex business and technology problems. A professional interested in developing skills in the consulting, presales, support, and customer success areas, the consultant will interact with internal senior leadership and quickly ramp up to interact with customers and prospects. Are you sure if you have what it takes? Are you smart and driven to succeed? Interested in learning new technology? Do you like working with numbers and analytics? If you answered yes, you will succeed here!

Job Location: Remote Work, USA: Candidate must reside in one of the following states to be considered for this role: CA, CO, FL, GA, IL, ID, IN, MA, MD, MI, NE, NC, NJ, PA, TN, TX, VA

What You'll Do

• Leverage analytics tools to derive business insights
• Collaborate with clients and internal teams to analyze, design, & deliver innovative call center analytics solutions for a wide variety of industries.
• Work closely with both IT and business clients, to best align business needs with technical capability/ feasibility
• Work with client and consultant teams to design and build systems using our AI/Machine Learning technology stack
• Conduct and participate in client white-boarding sessions, workshops, design sessions, and project meetings as needed, playing a key role in client relations
• Document best practices to increase our knowledge base

What You'll Bring

• Bachelor's degree in Computer Science, Computer Engineering, BSE (Mechanical, Electrical, Industrial), Information Systems, Mathematics, Economics, or related degrees or equivalent work experience
• 4+ years relevant work experience in data & analytics focused role
• Strong interpersonal, verbal, and written communication skills to deliver your message to varied audiences (e.g., client stakeholders, delivery teams, etc.)
• Completion of 1+ AWS certification or related cloud experience, a plus
• Strong analytical and logical problem-solving approach
• Adaptable individual who can create structure in ambiguous or rapidly changing environments
• Highly self-motivated and able to work independently as well as in a team environment
• Data analytics experience (PowerBI /Tableau/MicroStrategy), a plus.
• CCaaS experience (Genesys Cloud, TalkDesk, AWS Connect), a plus.

About SuccessKPI Inc.:

SuccessKPI is a rapidly growing and thriving business providing an AI Rich, pure SaaS analytics and automation platform for contact centers. SuccessKPI combines a rich data lake and business intelligence layer with quality management, speech and text analytics and the real time action power of playbooks to act on customer conversations. Customers can start in minutes to remove the obstacles that contact center agents, managers, and executives face in providing a great customer experience.

For more information on SuccessKPI, please visit us at successkpi.com

SuccessKPI is an Equal Opportunity Employer – M/ W / D/ V / GI / S O / A