Analyst - Mphasis : Job Details

Role descriptionJob DescriptionRole: IAM AnalystLocation: RemoteJob Summary - The IAM Analyst plays a vital role in delivering top-tier support by collaborating across a variety of application teams. This role is responsible for application onboarding to Azure Active Directory/Microsoft Entra. The successful candidate proactively identifies and resolves issues while adhering to rigorous security protocols. Their technical expertise, problem-solving skills, and dedication to customer support contribute significantly to the company's operations and technological advancement. Job Responsibilities:

Responsible for change management - Administering ticketing systems (ServiceNow), Azure Active Directory, On-Prem Active Directory, Domain controllers, SailPoint Administration etc.

Validating user profiles and credentials, deleting objects on Privileged Access Workstations utilizing PowerShell Scripts.

Day to day responsibilities include the following: Application onboarding to Azure Active Directory (Entra). Providing Information to application teams including sign in URL for app onboarding.

Onboard applications to Azure Active Directory with SAML or Open ID connect.

Coordinate meetings with application teams to gather information about their applications, onboard them to Azure Active Directory/Entra, to ensure a secure sign on.

Test onboarded applications for claims or groups being added and Custom security attributes.

Working with application teams to understand the claims or scopes they need for onboarding.

Requirements:

4-7 years of experience delivering top-tier technology support

4-7 years of experience collaborating with cross-functional teams and vendors

4-7 years of experience proactively identifying and resolving technology issues using telemetry tools.

Strong communication utilizing email, running bridges and conference calls.

Top Technical Skills: Networking, understanding how networks work, SAML, OIDC, Microsoft Entra, Change process, How to open up change records and getting them approved, web browsers, developer tools in web browser including SAML tracer, able to decipher and decrypt a JWT (jwt.io) for Open ID Connect for claims and troubleshooting.

Advanced support experience with Office 365, Slack, Teams, Google Suite, Zoom, Webex, etc.

Strong executive communication skills.

Strong understanding of Change process

Customer-centric approach.

Motivated and adept at problem-solving under pressure.

Proficiency in supporting various software and hardware, including Office 365, Slack, Teams, Webex, desktops, laptops, peripherals, etc.

Network support skills, including patching, connectivity troubleshooting, and basic firewall support.

About Mphasis Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis' Front2Back Transformation approach. Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis' Service Transformation approach helps 'shrink the core' through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis' core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients. Equal Opportunity Employer: Mphasis is an equal opportunity/affirmative action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breast feeding and related medical conditions), mental or physical disability, medical conditions military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO in the law poster , view the EEO in the law supplement . To view the pay transparency nondiscrimination provision please click and to view the E-Verify posting click . Mphasis is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of disability to search and apply for a career opportunity, please send an email to [email protected] and let us know your contact information and the nature of your request.