Analyst 3 - Customer Complaints - Source One Technical Solutions : Job Details

Source One is a consulting services company and we're currently looking for the following individual to work as a consultant with our direct client, a global pharmaceutical manufacturing client in Somerville, NJ.

This role will be onsite and available to candidates local to the Somerville, NJ area. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ corp-to-corp

Title: Analyst 3 - Customer Complaints

Location: Somerville, NJ

Onsite (Mon-Fri, 40 hours)

Contract Duration: 24 month

Pay Rate: $46.61/hr (w2)

Description:

Reverse Distribution Returns Analyst

The Reverse Distribution Returns Analyst is responsible for ensuring that all trade customer expired returns are properly and promptly processed and credited. Duties will be carried out in compliance with all federal, state and local laws & regulations (including, FDA, DEA and SOX) and Pharmaceutical Quality Standards.

The key roles for the Reverse Distribution Returns Associate are:

• Manage all SAP transactions related to the processing of Returned Goods at Pharmaceutical's 3rd Party Returns Center.

• Issue RD credits to direct-purchasing Pharmaceutical customers for all returns that are compliant with the appropriate Pharmaceutical Return Goods Policy.

• Ensure that all Pharma returns are accurately priced.

• Partner with 3rd party Returns Provider to ensure that all Pharmaceutical Financial Periods are closed promptly in accordance with SOX requirements.

• Track returns on a monthly basis with all pertinent returns data, including UPC/NDC, Lot Code, Quantity, Returning Customer, Processing Date, Reason for Return, etc.

• Provide ad hoc return report to key business partners, including Commercial, Finance, Logistics and Revenue Reconciliation team members.

• Provide RD support for all internal audits conducted by Pharmaceutical Quality Assurance team and Pharmaceutical SOX/Finance team.

Top Three Skills: SAP Knowledge (Atlas or ROTC), Independent, Communication