Alarm Monitoring Dispatcher 12:00AM - 9:00AM TRAINING PROVIDED! - Interface Systems : Job Details

The position of an Alarm Monitoring Dispatcher monitors alarm signals and takes appropriate action following set guidelines and procedures. The Dispatcher's response time and accuracy in handling alarm signals is critical to life safety. This position requires the ability to multi-task and react quickly to urgent and critical situations. Meeting Service Agreements between Interface Systems and its customers is a priority. Procedures not handled timely and properly create a risk to a customer's property or life, as well as a financial and legal liability to the company.

Shift Hours: 12:00A M - 9:00AM

Flexible Schedule: We offer 810 hour shifts which provides more flexible options on the number of days worked per week.

Full benefits on Day 1 of employment to support you from the start

3 weeks paid vacation time and 10 days paid sick time

Uncapped employee referral bonuses

Customer focused, energetic and engaging work culture working as one team

Training is provided!

Starting Pay Rate: $22.00 Per Hour (not including shift differential) Location: On-site in office

For hours worked between Monday Friday 6:01am 4:59pm, Standard Pay Rate

For hours worked between 5:00pm and 9:00pm, +$0.50 per hour

For hours worked between 9:01pm and 6:00am, +$1.00 per hour

For hours worked Saturday & Sunday between midnight and 11:59pm, +$1.00 per hour

Interface's Interactive Security Operations Center Coordinators are eligible for our Performance Monthly Bonus Award Program after 90 days of successful active employment. Interface awards its highest performing employees based on specific metrics and eligibility criteria, where employees can earn up to $1,000.00 bonus awards each month.

Interface's Interactive Security Operations Center Coordinators are eligible for a Monthly Attendance Bonus Award in the amount of $250.00 per month, based on attendance eligibility criteria, for up to $3,000.00 per year.

Start your training program with our Day 1 Orientation Class on one of the dates below:

Tuesday September 2, 2025 (8:45am - 5:00pm) * Please note favorable results on a pre-employment drug screening and background check are required.

Frequently monitors signals received in the iSOC, which are communicated from the customer's alarm system.

Frequently places outgoing telephone calls to verify validity of alarm signals.

Frequently dispatch appropriate authorities such as police, fire department and medical to customer locations when procedures dictate.

Frequently notifies specified individuals via telephone of an alarm or event according to customer-specific instructions.

Occasionally answers incoming telephone calls from customers calling to cancel alarms or to inquire about a prior alarm event or status of their account.

Occasionally provide assistance to alarm installers, technicians or other authorized individuals calling SOC.

Frequently performs basic alarm support such as arming, disarming, and assisting in resetting alarms/ signals.

Frequently reviews both live and retrieved video from a customer location to verify alarms.

Frequently reviews both live and retrieved video from a customer location to ensure cameras are in working order.

Frequently performs routine visual verification of alarm receiving equipment located inside the SOC to ensure proper working order.

Comply with all policies stated in the Interface Employee Handbook and Employee Safety Manual.

High school diploma or GED equivalent.

2 years call center/dispatch, customer service and/or security experience preferred.

Working knowledge of computer terminals which includes typing and data entry.

Working knowledge of Microsoft Office applications.

Excellent communication and listening skills.