Airway Transportation Systems Specialist (Service Delivery Specialist) - Federal Aviation Administration : Job Details

** Airway Transportation Systems Specialist (Service Delivery Specialist)**

**Department of Transportation**

** ATO, Technical Operations, The Anchorage District, Anchorage ARTCC Group, SOC SSC, WWQ21-ZAN**

**Location**

1 vacancy in the following location:

+ ** Travel Required**

Occasional travel - The job may require travel from time- to-time, but not on a regular basis. The travel may be for training or other work-related duties.

**Duties**

Incumbent is recognized as a technical authority/expert on National Airspace System (NAS) systems and services and Technical Operations Control Center (TOCC) operations. The incumbent will be the focal point for strategic development of and administration of control center procedures, training, and quality assurance processes. Position focuses on Service Delivery Management (SDM), predictability of NAS services, and prioritization of NAS services with Air Traffic, commercial airlines and general aviation aircraft.

Monitors service delivery and systems operations by means of automated remote monitoring and visually reported observations, and identifies indications of faults, degradation of service, or other abnormalities.

Integrates user services needs and prioritizes infrastructure operations and maintenance actions. Exercises control and direction of resources associated with delivery of NAS services. Monitors and evaluates trend data on a service area and nationwide basis to develop workable solutions for sustaining the NAS.

Provides leadership for highly complex and challenging technical activities and is recognized as the principal expert for development of workable solutions for unanticipated situations adversely affecting operationally critical NAS systems/services. This may be accomplished using innovative concepts and approaches for problems that have resisted earlier efforts at resolution.

Establishes and manages program goals and objectives; formulates project plans and presents them to upper management. Serves as a senior project manager or team leader for large, challenging and complex work activities. Technical decisions are considered authoritative in his/her area of expertise. Develops, interprets, recommends changes, and has broad discretion to ensure compliance with organizational objectives and policies. Identifies, procures, distributes and tracks resources needed to accomplish large work activities.

Works with customers at high organization levels both inside and outside the FAA to resolve complex issues to ensure the integrity of NAS. Represents the FAA as a senior technical authority for major agency activities, emerging technologies and customer concerns. Coordinates with multiple air traffic entitles to shut down and restore facilities, systems, and services to prevent activities from disrupting air traffic operations. Quickly resolves restoration problems with minimal impact to NAS.

Works independently and has broad discretion to ensure alignment with organizational objectives and policies. Maintains the highest degree of technical knowledge on integrated systems within a broad area of expertise. Keeps abreast of changes in technology and the new systems coming on-line. Provides recommendations to senior level managers for enhancement of systems and air traffic operations.

Performs other duties as assigned.

**Requirements**

** Conditions of Employment**

* Review the Additional Information Section of this vacancy announcement for important information regarding your COVID vaccine status.

* US Citizenship is required.

* Selective Service Registration is required for males born after 12/31/1959.

* Must submit an SF50 (See Required Documents)

* Designated or Random Drug Testing required.

* Supervisor's endorsement is required for a promotion opportunity.

* An endorsement is not required if ingrade or downgrade.

* Certification /Recertification of a Non-Critical Sensitive Security Clearance is required.

* Please read How to Apply and Required Documents section carefully.

** Qualifications**

To qualify for this position, applicants must meet the qualification requirements stated below:

**Specialized Experience:** Applicants must provide a resume which demonstrates and/or show that you possess the specialized experience in your work history. Specialized experience is experience that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position. The specialized experience should demonstrate an extensive knowledge of and experience in technology system interrelationships, and management of civilian or military automated aviation, navigation and electronics systems. Applicants must show experience at the level of difficulty and responsibility appropriate to the position. Generally, experience at the next lower level (I pay band/level IV or equivalent), meets the minimum qualifications for this position as long as your experience supports the Demonstrated Abilities as described in this announcement.

**Demonstrated Abilities:** Applicants must also provide narrative responses for each Demonstrated Abilitylisted in this announcement. Narrative responses should be clear, concise, providing a description of your education, training, and experience that would describe the degree to which you posses each Demonstrated Ability. Narrative responses are **mandatory** for each Demonstrated Ability and applicants must show possession of each.

Answer all questions to the best of your ability. You may be asked to provide evidence or documentation that you possess this type of experience at a later stage in the selection process. Your responses are subject to verification through job interviews, or any other information obtained during the application process. Any exaggeration of your experience or attempt to conceal information may result in disqualification. Failure to provide narrative responses will prevent further consideration.

**Supervisor's Endorsement:** In compliance with AF/PASS Agreement, Appendix V, a Supervisor's Endorsement Form or Memorandum is required for competitive promotions. Applicants applying for a promotion from Career Level IV (pay band I) to Career Level V (pay band J), must include a Supervisor's Endorsement Form or Memorandum and must include the job announcement number and supervisor's signature.

A supervisor's endorsement is not required for reassignments (ingrades), or downgrades.

Qualification requirements must be met by the closing date of this announcement.

Make sure your resume includes detailed information to support your qualifications and answers to the job questionnaire.

**Additional information**

We may use this vacancy to fill other similar vacant positions.

Position may be subject to a background investigation.

A one-year probationary period may be required.

The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty. FAA policy limits certain outside employment and financial investments in aviation-related companies.

The U.S. Department of Transportation strives to ensure that equity, transparency, accountability, collaboration, and communication permeate all that we do for the betterment of the Department, the traveling public, and our nation. As such, DOT values a highly diverse workforce of persons who promote a culture of belonging by respecting the personal dignity and worth of each individual and fostering a positive environment where all feel safe and welcome. If these commitments coincide with your personal ideals and professional aspirations, please consider joining the DOT family.

If selected, you will be required to provide information regarding your COVID-19 vaccination status for the purposes of implementing workplace safety protocols, such as protocols related to masking, physical distancing, testing, travel, and quarantine.

This position is covered by the Department o