Aging Services Specialist - State of Pennsylvania : Job Details

Salary: $67,736.00 - $102,905.00 Annually Location : Dauphin County, PA Job Type: Civil Service Permanent Full-Time Job Number: CS-2025-31844-41010 Department: Department of Aging Division: AN Oldr Amrcns At Srvs Div Opening Date: 08/21/2025 Closing Date: 9/5/2025 11:59 PM Eastern Job Code: 41010 Position Number: 00065624 Union: Non-Union Bargaining Unit: F3 Pay Group: ST08 Bureau / Division Code: 00105313 Bureau / Division: Aging Services / Older Americans Act Services Division Worksite Address: 555 Walnut Street Worksite Address: 5th Floor City: Harrisburg, Pennsylvania Zip Code: 17101 Contact Name: Tetyana Osenyak Contact Email: tosenyak@ THE POSITION Start an exciting opportunity to serve Pennsylvania's older adult population! The Pennsylvania Department of Aging (PDA) is seeking an Aging Services Specialist to join our team to assist with ensuring eligible individuals receive the services and support they need. Your work will help us accomplish our vision of a Pennsylvania where older adults are embraced and empowered to live and age with dignity and respect. Apply today and join us in our mission to promote independence, purpose, and well-being in the lives of older adults across the Commonwealth! DESCRIPTION OF WORK As an Aging Services Specialist, you will provide oversight and support to the network of 52 Area Agencies on Aging (AAAs) administering Older Americans Act programs at the local level. In this position, you will oversee a specific region of the state for the Caregiver Support Program (CSP). Acting as a subject matter expert, you will be responsible for providing technical assistance, training, and guidance to the AAA network relating to program policy. Your work in this role will also include developing, reviewing, and updating policies and procedures to continually strengthen the programs and services provided to eligible individuals. As a member of the Bureau of Aging Services team, you will participate in the comprehensive performance evaluation of the AAAs to ensure CSP program compliance. This role will require you to utilize excellent communication skills when responding to written and verbal inquiries of information, providing formal and informal presentations, and resolving complaints. Additionally, you will foster and develop partnerships with internal and external stakeholders and collaborate with other agencies and bureaus to create and maintain positive working relationships. Interested in learning more? Additional details regarding this position can be found in the position description. Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time. You will be required to report to the headquarters office in Harrisburg when needed. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONSMinimum Experience and Training Requirements:

• Two years of professional experience in a human services program conducting human services related research or providing social services to clients, and a bachelor's degree; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.

Learn more about our Total Rewards by watching this short ! See the total value of your benefits package by exploring our Health & Wellness We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.* Compensation & Financial Planning We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options. Work/Life Balance We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.* Values and Culture We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving. Employee Perks Sometimes, it is the little extras that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships. For more information on all of these Total Rewards benefits, please visit and click on the benefits box. *Eligibility rules apply. 01 The Commonwealth of Pennsylvania legislatively allows the Department of Aging and Area Agencies on Aging to provide preference to candidates who are 60 years of age or older. Are you 60 years of age or older?

• Yes
• No

02 How many years of full-time professional experience do you possess in a human services program conducting human services related research or providing social services to clients?

• 2 years or more
• 1 but less than 2 years
• Less than 1 year
• None

03 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 04 How much graduate coursework have you completed in human services, education, public health, epidemiology, social services, public administration, public policy, or the social or behavioral sciences? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the Attachments tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted. If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting and clicking the Evaluation Services Link. For additional information on foreign education credentials, please visit and click on Other Information. You must attach your documentation prior to the submission of your application by using the Attachments tab on the left. You will not be able to add a document to the application after it has been submitted.

• 60 credits or more
• 30 but less than 60 credits
• Less than 30 credits
• None

05 You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application, or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score. All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions. Read each work behavior carefully. Determine and select which Level of Performance most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The Level of Performance you choose for each work behavior must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function. If you have read and understand these instructions, please click on the Yes button and proceed to the exam questions. If you have general questions regarding the application and hiring process, please refer to our

• Yes

06 WORK BEHAVIOR 1 - DEVELOPING AND INTERPRETING STANDARDS, POLICIES, AND PROCEDURES Develops policies, procedures, and standards governing programs by researching, reviewing, analyzing data, and provides recommendations to implement the necessary changes. Collects and analyzes information required for the interpretation and application of standards, policies, and procedures to ensure conformity with federal regulations and departmental policy, procedures, and objectives. Levels of Performance Select the Level of Performance which best describes your claim.

• A. I have developed AND interpreted initial standards, policies, and procedures by collecting, reviewing, and analyzing information to ensure conformity with federal regulations and departmental policy, procedures, and objectives. I also made recommendations to implement changes as necessary.
• B. I have interpreted standards, policies, and procedures to ensure conformity with federal regulations and departmental policy, procedures, and objectives AND made recommendations to implement changes as necessary. However, I was not responsible for developing the initial standards, policies, and procedures.
• C. I have collected and analyzed information and data related to conformity with federal regulations and departmental policy, procedures, and objectives but someone else was responsible for developing the initial standards, policies, and procedures and implementing changes as necessary.
• C. I have college-level coursework or training related to this work behavior such as policy development, research methods, or data analysis.
• D. I have NO experience or coursework related to this work behavior.

07 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

The name(s) of the employer(s) where you gained this experience.

Your experience developing or interpreting policies and procedures.

Your experience making recommendations.

Your experience collecting and analyzing data.

Your specific duties and level of responsibility.

08 If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

College/University

Course Title

Credits/Clock Hours

09 WORK BEHAVIOR 2 - PROVIDING CONSULTATIVE SERVICES Provides consultative services and technical assistance to groups that directly administer services and to outside sources (local, state, and federal agencies, colleges, non-profits, etc.) regarding programs. Fosters cooperative relationships with the public to increase awareness of available programs and services. Reviews and comments on annual plans to provide input on fiscal and programmatic data. Investigates and responds to verbal and written inquiries and complaints and provides guidance related to aspects of the organization's and program's functions. Levels of Performance Select the Level of Performance which best describes your claim.

• A. I have provided consultative services and technical assistance to groups that directly administer services AND to outside sources such as local, state, and federal agencies, colleges, non-profits. I have investigated and responded orally and in writing to inquiries and complaints.
• B. I have provided consultative services and technical assistance to groups that directly administer services OR to outside sources such as local, state, and federal agencies, colleges, non-profits. I have investigated or responded orally and in writing to inquiries and complaints.
• C. I have provided technical assistance/education to the public regarding available programs and services. I have written letters, memos, and other correspondence.
• D. I have college-level coursework or training related to this work behavior such as consulting, investigations, technical writing, or communication.
• E. I have NO experience or coursework related to this work behavior.

10 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

The name(s) of the employer(s) where you gained this experience.

Your experience providing consultative services or technical assistance and with whom.

Your experience investigating or responding to inquiries and complaints.

Your level of responsibility.

11 If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

College/University

Course Title

Credits/Clock Hours

12 WORK BEHAVIOR 3 - MONITORING AND EVALUATING PROGRAMS Monitors program delivery for compliance with applicable policies, procedures, and regulations. Collects and analyzes data necessary for the evaluation of program effectiveness and the compilation and organization of reports and makes recommendations for program planning. Uses consumer-specific data gathered to identify the best practices and areas where a program might need remediation. Monitors service utilization and programmatic operations. Monitors funding sources to ensure the proper allocation of funds and the cost effectiveness of services provided. Levels of Performance Select the Level of Performance which best describes your claim.

• A. I have experience evaluating programs for compliance with policies, procedures, and regulations and identifying areas where a program might need remediation. I was responsible for monitoring funding sources for the proper allocation of funds and the cost effectiveness of services provided.
• B. I have experience evaluating programs for compliance with policies, procedures, and regulations and identifying areas where a program might need remediation. Someone else was responsible for monitoring funding sources for the proper allocation of funds and the cost effectiveness of services provided.
• C. I have experience monitoring funding sources for the proper allocation of funds and the cost effectiveness of services provided. Someone else was responsible for evaluating programs for compliance with policies, procedures, and regulations and identifying areas where a program might need remediation.
• D. I have college-level coursework or training related to this work behavior such as program evaluation, auditing, or quality assurance.
• E. I have NO experience or coursework related to this work behavior.

13 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

The name(s) of the employer(s) where you gained this experience.

Your experience evaluating programs for compliance and identifying areas that need remediation.

Your experience monitoring funding sources.

Your level of responsibility.

14 If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

College/University

Course Title

Credits/Clock Hours

15 WORK BEHAVIOR 4 - DEVELOPING AND PROVIDING TRAINING Develops training activities and assesses staff training needs to fulfill departmental objectives. Develops operational manuals, program directives, instructions, guidelines, and procedures. Provides training and guidance to current and new agency staff. Presents new/updated legislation, policies, procedures, and standards governing programs through written or oral presentations and reports to work groups/committees and stakeholders at seminars, agency meetings, or annual conferences. Levels of Performance Select the Level of Performance which best describes your claim.

• A. I have assessed training needs AND independently developed training programs AND have provided training to staff.
• B. I have assessed staff training needs AND assisted in the development of training programs AND have provided training to staff.
• C. I have provided training to staff OR assessed staff training needs OR developed or assisted in the development of training materials.
• D. I have college-level coursework or training related to this work behavior such as adult learning, education, training, or training development.
• E. I have NO experience or coursework related to this work behavior.

16 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

The name(s) of the employer(s) where you gained this experience.

Your experience developing training programs or assessing training needs.

Your experience providing training to staff or developing training materials.

Your specific duties and level of responsibility.

17 If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

College/University

Course Title

Credits/Clock Hours

Required Question