Agency Services Coordinator - Regional Food Bank of Northeastern NY : Job Details

Qualifications: Associate or bachelor's Degree preferred; equivalent combination of education and experience considered. At least two years of experience in nonprofit, community outreach, social services, or food systems preferred. Excellent interpersonal, organizational, public speaking, and writing skills. Technologically proficient in Microsoft Office Suite and virtual platforms (Zoom, Teams). Ability to work independently and collaboratively. Must have a valid NYS driver's license and be willing to travel locally/regionally up to 10-15 days per month (mileage reimbursed).

Physical Requirements: This position works in a typical office setting but may be exposed to extreme temperatures in a warehouse setting. There may be extended periods of sitting, standing and/or bending; listening, talking and/or visual concentration; writing and/or computer use. This position would normally have routine opportunities to alter physical position or change eye focus. Lifting should not normally exceed 30 pounds.

Position Summary: The Agency Services Coordinator is responsible for cultivating, strengthening, and sustaining impactful partnerships with Food Bank partner agencies. This role supports the operational excellence, growth, and compliance of our agency network by leading training initiatives, facilitating communication, conducting assessments, and offering responsive, relationship-centered support. The coordinator serves as a bridge between the Food Bank and its partner network to ensure consistent delivery of nutritious food and wraparound services to individuals and families across the region.

Duties & Responsibilities:

• Proactively builds and nurtures strong, trust-based relationships with partner agencies.
• Serves as a key point of contact for agency support, listening to partner needs and providing timely, customized solutions.
• Creates and implements structured partner engagement plans, including regular site visits, feedback loops, recognition programs, and advisory group meetings.
• Supports collaborative planning efforts to grow agency capacity and improve community impact.

• Develops, schedules, and delivers in-person and virtual trainings to enhance partner agency capacity in areas such as food safety, compliance, reporting, client service, and technology use.
• Identifies knowledge or skills gaps and designs learning solutions tailored to the needs of different agency types and experience levels.

• Conducts routine and follow-up monitoring visits to ensure agency compliance with Regional Food Bank, Feeding America, USDA, and state regulations.
• Performs nutrition compliance assessments and documents adherence to Hunger Prevention and Nutrition Assistance Program (HPNAP) requirements.
• Provides written summaries of visits and works closely with agencies to develop corrective action plans when necessary.

• Assesses agency readiness and capacity for new initiatives, including program expansions and pilot projects.
• Participates in strategic planning to align agency engagement efforts with organizational goals and community needs.

• Maintains up-to-date partner information, including agency profiles and service hours, in internal databases and public-facing platforms like the Find Food directory.
• Facilitates clear, consistent communication with partner agencies regarding policy updates, upcoming events, trainings, and emergency protocols.
• Contributes to content development for newsletters, resource guides, and webinars to increase transparency and agency knowledge.

• Maintains a safe and organized work environment.
• Follows all Food Bank safety protocols and employee conduct standards.
• Supports cross-functional collaboration with programs, operations, and development teams.

• Maintain professional and technical knowledge.
• Apply strategic planning objectives in managing the department.
• Determine staffing requirements and make recommendations.
• Maintain a clean and safe workspace.
• Adhere to the Food Bank's Employee Code of Conduct.
• Perform other duties as assigned.

The above statements are intended to describe the general nature and level of work performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of an employee performing this position.

This job is eligible for a work from home option.

Flexible work arrangements must be approved by your supervisor in advance.

The Regional Food Bank - the only organization of its kind in northeastern New York - has been in operation since 1982. The Food Bank of the Hudson Valley was founded in 1990 to expand and improve service to charitable agencies and donor partners in Orange, Ulster, Dutchess, Rockland, Sullivan, and Putnam counties. Working in partnership with the food industry, the Food Bank collects large donations of unmarketable but wholesome food and distributes it to non-profit programs feeding our neighbors in need in 23 counties. From the Canadian border to the New Jersey border, in urban, rural, and suburban communities, the Food Bank provided 50 million pounds of food and grocery items to nearly 1,000 partner agencies. For more information about the Food Bank, please visit www.regionalfoodbank.net

The Regional Food Bank is an equal opportunity employer. We will not discriminate against any employee or applicant for employment because of race, creed (religion), color, sex, national origin, sexual orientation, military status, age, disability, genetic information, marital status or domestic violence victim status and other characteristics protected by law.