Agency Production Sr. Manager - Veterans Staffing : Job Details

Pfizer's Chief Marketing Office purpose and aspiration is to modernize marketing at Pfizer by developing current and next generation marketers and delivering a best-in-class model that is faster, more effective, efficient, and boosts our mROI. In keeping with this purpose, the Agency & Content Team plays a key role in creating better, faster, and smarter content to support Pfizer's omnichannel marketing model. One of the most critical drivers of this transformation is to create an industry leading end-to-end content supply chain that delivers excellence across 83 global markets and 4 unique market categories. The Agency Production & Finance Team has been established to implement Pfizer's going-forward agency engagement model and will offer marketing and other content creators a fit-for-purpose end-to-end creative and production solution for business units and countries. The Agency Production Sr. Manager is a key position on the Agency Production & Finance Team, and will support the production operation ecosystem for Pfizer's agency production solutions across Pfizer's external agency ecosystem. The Agency Production Sr. Manager will partner closely with Pfizer's Agency Production Director to deliver Pfizer's content production strategy. In addition, the Agency Production Sr. Manager will collaborate with nominated external agencies, and internal stakeholders to deliver content production solutions, cross channel and at scale, with quality, speed, cost, and marketer experience as key performance indicators. The Agency Production Sr. Manager will have oversight of production operations from brief inception to production kit delivery for discrete pieces of Pfizer's business. Key to success will be the ability to forecast internal demand whilst resource planning with Pfizer's nominated agencies to ensure appropriate talent to task. The successful candidate will have a deep commitment to improving health outcomes, a proven track record of operations management, strong communication and issue resolution skills, experience with developing and delivering concise executive summaries for ELT and ELT-1 colleagues, demonstrated ability to quickly diagnose complex challenges, be an advocate for change, and have a passion for continuous improvement.

The Agency Production Sr. Manager is responsible for the implementation of Pfizer's content production strategies. The Agency Production Sr. Manager will identify opportunities for continuous improvement across Pfizer/Agency interfaces (i.e. marketers, content development), content cycle times, and business process. Reports to Agency Production & Finance Lead, the Agency Production Sr. Manager will:

• Serve as the single point of contact in the creative production planning, execution, and delivery for specific Pfizer products and delivery channels.
• Implement the scaling of a Digital Content Production Center of Excellence, delivering more efficient content output.
• Be a key escalation and solutioning contact for in-flight work across designated Pfizer products and delivery channels.
• Identify opportunities to best leverage content in Pfizer's Digital Asset Management system to simplify content production cycle times between Global-Regional, and local.
• Measure KPIs and SLAs and implement continuous improvement plans, as necessary, in an effort to consistently deliver high quality content, at speed, on budget, and on-time.
• Interface with Marketing, Digital, and other CMO verticals to ensure Global to Local pull-through and execution of content operations processes.
• Partner with external agencies, and their Business Unit and/or Therapeutic Areas delivery teams to operationalize delivery framework across compliance, quality, speed, and cost parameters.
• Implementation of opportunities to synergize content creation activities across traditional, digital, and customer-facing channels.
• Work closely with Agency Performance and Metrics Lead (role filled), Agency Operations Leads, US (roles filled), and Agency Production Director to perform periodic audits across delivery cycles, right first time initiatives, quality, and cost parameters.
• Support the delivery of external implementation of key creative production programs including the introduction of design systems and GenAI content authoring.
• Collaborate closely with internal stakeholders, incl.:
  • US & Global Marketing
  • Regional Commercial Offices
  • Pfizer's Content at Scale team
  • Biopharma Operations
  • Pfizer Digital
  • Broader CMO stakeholders
  • Medical Affairs

Basic Qualifications:

• Bachelor's degree in business administration, marketing, operations, or a related field.
• 6 years of experience in marketing, agency, operations, or related functions.
• Strong knowledge of go-to-market commercial models.
• Knowledge of pharmaceutical dynamics and economics, customer landscape, and market trends.
• Experience in solution design, implementation, and optimization.
• Experience in process design, optimization and issue management and resolution.
• Expertise in Veeva, Adobe, and other software platforms including system architecture and integrations.
• Ability to effectively manage external vendors.
• Strong communication skills, both written and verbal, to effectively manage cross-functional teams and external partner relationships.
• Exceptional interpersonal skills and mastery of working in a matrixed environment, with the ability to perform in a highly visible role.
• Role model for the Pfizer Values (Courage, Excellence, Equity and Joy).
• Ability to interact and influence effectively with all levels of the organization.
• Demonstrated business acumen and strategic thinking abilities.
• Discretion and trustworthiness in dealing with confidential information.
• Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

Other Job Details:

• Work Location Assignment: Hybrid, 2-3 days onsite/week with Pfizer's Log In for Your Day requirements.
• Additional Locations: NYHQ or Collegeville, PA.
• Last Day To Apply: August 25, 2025.
• Eligible for employee referral bonus.
• The annual base salary for this position ranges from $120,800.00 to $201,400.00.
• In addition, this position is eligible for participation in Pfizer's Global Performance Plan with a bonus target of 17.5% of the base salary and eligibility to participate in our share based long term incentive program.
• We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits | (uscandidates.mypfizerbenefits.com).
• Pfizer compensation structures and benefit packages are aligned based on the location of hire.
• The United States salary range provided does not apply to Tampa, FL or any location outside of the United States. Relocation assistance may be available based on business needs and/or eligibility.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States. Pfizer endeavors to make www.pfizer.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application