Aftermarket Customer Support Representative, Level 4 M/F (H/F) - SAFRAN CABIN INC. - AEROCONTACT : Job Details

Join to apply for the Aftermarket Customer Support Representative, Level 4 M/F (H/F) - SAFRAN CABIN INC. role at AEROCONTACT.

Safran is an international high-tech group operating in aerospace (propulsion, equipment, interiors), space, and defense. Its mission is to contribute sustainably to a safer world, making air transport more environmentally friendly, comfortable, and accessible. With a presence on all continents, the Group employs 100,000 people and generated a revenue of €27.3 billion in 2024. Safran Cabin designs, certifies, and manufactures complete cabin interiors, systems, and equipment, providing distinctive brand images and safe, comfortable passenger experiences worldwide.

• Address customer calls and emails, support and review escalations for claims, invoice disputes, and overdue accounts until resolved.
• Manage Returned Merchandise Authorizations, customer claims, and invoice disputes.
• Attend CRM Front Desk requests and ensure Customer Purchase Orders are processed accurately using the ERP system (M3).
• Handle pricing requests (RFQ) for routine and non-existent items with relevant departments.
• Utilize the M3 system to respond to inquiries and update Customer Purchase Orders.
• Participate in daily Customer PO updates and collaborate with operations and supply chain to expedite orders.
• Assist in customer escalations with the Aftermarket Manager and partner with the Integrated Project Team (IPT).
• Support invoicing activities and manage Pull & Ship Orders between Stockroom, QA, and Operations.
• Review and set up new customers, and provide training to other Customer Support Representatives.
• Generate reports and manage KPIs using Power BI for process improvements.
• Prioritize customer inquiries and communicate clear priorities to the team.

• Bachelor's degree in Business, Engineering, or related field; experience in ERP/MRP environment required (M3, Oracle, SAP).
• Minimum of 8 years in customer service, with at least 3 years in manufacturing.
• Proficient in Microsoft Office, knowledge of ERP/MRP systems, and familiarity with Power BI is desirable.
• Strong problem-solving, communication, and multitasking skills; ability to manage difficult interactions and work under pressure.

• Senior level: Not Applicable
• Employment type: Full-time
• Job function: Other

Referrals can double your chances of interviewing at AEROCONTACT. Get notified about new Customer Support Representative jobs in Santa Maria, CA.