Afterhours Coordinator - Gentiva : Job Details

Are you passionate about providing empathetic support and care coordination in a fast-paced healthcare call center environment? Do you thrive on helping patients get the right care at the right time? We're hiring a Remote Afterhours Coordinator to support our on-call clinical team and ensure smooth transitions for patients needing home health, hospice, or palliative care services.

This telephonic, work-from-home position reports to the Manager of Afterhours Clinical Support and plays a vital role in supporting After Hours workflow, scheduling visits, referral coordination, and assisting on-call nurses (RNs).

The part-time shift.

What You'll Do as an Afterhours Coordinator

• Coordinate afterhours patient care workflows and support on-call RNs

• Schedule patient visits using HCHB (Homecare Homebase) system

• Review medical records using nationally recognized clinical criteria guidelines

• Process referrals and place patients in the appropriate care setting (home health, hospice, or palliative care)

• Educate patients and families about Gentiva's services and next steps in the care journey

• Maintain accurate documentation and patient tracking

• Assist with admissions coordination by following up with branch teams

• Deliver exceptional customer service with compassion and professionalism

• Adhere to HIPAA, company policies, and compliance programs

• Participate in company-wide training, projects, and performance initiatives

Qualifications – What You'll Bring:

• Minimum 1 year of experience in a healthcare setting, home health, hospice, palliative care, or healthcare call center

• Outstanding verbal communication and interpersonal skills

• Strong computer skills and ability to navigate EMRs, Microsoft Office, and new software

• Excellent time management, problem-solving, and analytical abilities

• Able to work independently in a remote environment

• Must have a high-speed internet connection (minimum 10 Mbps download / 2 Mbps upload; satellite not accepted)

• Must demonstrate the ability to provide empathetic support over the phone

• Associate degree or higher in healthcare or related field

• Experience with HCHB (Homecare Homebase) system

• Familiarity with referral coordination, telephonic triage, or care transitions

• Knowledge of home health, hospice, or palliative care workflows

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Benefits for All Associates (Full-Time, Part-Time & Per Diem):

• Competitive Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• National & Local Recognition Programs
• Teammate Assistance Fund

Additional Full-Time Benefits:

• Medical, Dental, Vision Insurance
• Mileage Reimbursement or Fleet Vehicle Program
• Generous Paid Time Off + 7 Paid Holidays
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
• Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
• Free Continuing Education Units (CEUs)
• Company-paid Life & Long-Term Disability Insurance
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Make a difference—even after hours—by helping patients and families access the care they need when they need it most.

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet stage specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace

At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.

Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.

Our nationwide reach is powered by a family of trusted brands that include:

• Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon
• Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care
• Home health care: Heartland Home Health
• Advanced illness management: Illumia Health

With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.