Advisor Relationship Manager - Manning & Napier : Job Details

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Summary

As the Advisor Relationship Manager, you will work largely independently and will serve as a point of contact within the Client Services Team for the Intermediary Distribution Group (IDG). You will work in tandem with the appropriate internal and external Advisor Consultant Teams and be responsible for high-level financial advisor communications, relationship building, and monitoring across all product lines. You will report to the Director of Asset Management.

Responsibilities

• Responsible for general oversight of our advisor and end client experience for the IDG Client Service Team
• Develop a strong understanding of all service offerings and investment products available to IDG advisors
• Initiate new account documents, cancellations, investment objective changes, and other client directives, ensuring all necessary criteria are gathered for the completion of the activity at every stage and across functional areas
• Coordinate with internal business units and service providers to ensure advisor and client requests are fulfilled timely and accurately
• Provide critical review of incoming correspondence (i.e., trading directives and actionable items)
• Research and resolve problems or issues for advisors/clients
• Facilitate information exchange between internal departments and external parties regarding changes/updates
• Promote collaborative, comprehensive, and coordinated client communication across all product lines to ensure positive client experience
• Assist in the training of new team members on practices and procedures
• Provide mentoring and guidance to other Client Service team members
• Participate as a backup in IDG team coverage
• Serve as a resource with regards to firm initiatives and projects as assigned

Qualifications

• Bachelor's degree with an emphasis in finance, business, economics, or pre-law preferred
• 1+ year financial services industry experience
• Working knowledge of broker dealer and RIA operations preferred
• Excellent written and verbal communication skills
• Ability to work in a fast-paced customer service environment with high attention to detail
• Employer HSA contribution
• Opt out credit
• Gym reimbursement
• Free access to a Workplace Financial Advisor

Compensation: $59,000-$61,500 expected base salary

Seniority level

• Seniority levelAssociate

Employment type

• Employment typeFull-time

Job function

• Job functionCustomer Service and Finance

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Tuition assistance

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