Adult Services Specialist - Laramie County Library System : Job Details

HOURS & SALARY: Full-time, 38 hours per week, with a hiring range of $19.95 - $24.94 per hour depending on experience.Working at Laramie County Library System is about joining an award-winning organization that sets the bar for service regionally and nationally. The Library Journal 2008 Library of the Year, Laramie County Library System is a hub for engagement, literacy and learning, and lifelong curiosity and discovery. With nearly 385,000 yearly visitors to a 103,000 sq. ft. central library, two branch libraries, and bookmobile, Laramie County Library System champions a knowledgeable and engaged community. JOB SUMMARYThe primary role of the Adult Services Specialist is to serve the public in their use of library resources. The Adult Services Specialist works closely with other Adult Services employees and employees in other divisions to provide reference services, manage nonfiction collections, present events for adults, and deliver a variety of specialized services.ESSENTIAL DUTIES AND RESPONSIBILITIES1. Maintains patron confidentiality in compliance with Wyoming state law.2. Takes ownership of their performance, development, and accomplishments.3. Promotes teamwork within the division and Laramie County Library System (LCLS).4. Serves on system-wide teams and represents LCLS in the community as assigned.5. Participates in professional activities on a local, state, and regional level as assigned.6. Directs volunteers for events and Adult Services activities as assigned.7. Works quickly, effectively, and accurately within tight deadlines.8. Performs other related and necessary duties as assigned.CUSTOMER SERVICE1. Provides exceptional customer service.2. Maintains knowledge of procedures and policies of LCLS and the Adult Services Division. Interprets and applies policy to make decisions regarding patrons and procedures. 3. Observes patron behavior in relation to the Library Rules. Follows guidelines for applying standards and consequences. Enlists assistance from other employees, managers, administration, security, and law enforcement as needed. Reports violations in a timely and professional manner.4. Cross-trains and works at other public service points as assigned.REFERENCE & COLLECTIONS1. Works at the third-floor public service Ask Here Desk, including answering reference questions, assisting patrons, and spending an appropriate amount of time away from the desk (roving), using established procedures. Meets patrons at their point of need.2. Trains and assists patrons in using the library catalog, placing holds and interlibrary loan requests, checking out items, and using computers and other technology.3. Develops a diverse and thorough knowledge of the adult nonfiction collection.4. Manages assigned areas of the nonfiction collection, including purchasing, evaluating, and weeding. Works with division manager and cataloging employees to classify items. 5. Manages access to and assists in use of Special Collections, business services (L2B), and third floor meeting rooms and study rooms.6. Provides proctoring services. Registers as a Notary Public and provides notary services.7. Assists participants in the Summer Reading Challenge (SRC), including promoting SRC to patrons, registering participants, updating the SRC database, and distributing prizes. If assigned, works with the SRC planning team.8. Assists patrons using the Seed Library of Laramie County (SLLC). If assigned, assists the division manager with preparing and organizing SLLC activities, materials, and events. 9. If assigned, manages government and public documents collection, creates displays and finding aids, and/or assists with purchase suggestions.EVENTS1. Works with the Adult Services Events Coordinator to plan and implement events for adults. May include locating partners and developing Memorandums of Understanding (MOUs); creating presentations; scheduling event spaces; communicating needs for set-up, volunteers, refreshments, supplies, promotion, and/or AV and IT assistance; introducing partners and welcoming participants to events; soliciting feedback from participants; cleaning up after events; and submitting receipts and event statistics to the Adult Services Coordinator.2. Proposes event ideas, manages individual event budgets, and collaborates on planning, implementation, and scheduling with the Adult Services Events Coordinator and division events team. Suggests innovative solutions to issues involving adult events.3. If assigned, plans and implements events to enhance exhibitions or projects received by LCLS in consultation with the Adult Services Events Coordinator, the Events & Exhibitions Manager, and other relevant employees.4. If assigned, plans and implements outreach events and programs for adults.MINIMUM REQUIREMENTS•Bachelor's degree from an accredited college or university plus 1 year of relevant experience; or•The equivalent combination of education and experience.REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES•Proficiency with a variety of software programs and systems related to the operations of the library.•Working knowledge of public library operations.•Public speaking skills.•Proficiency in applying good customer service and decision-making skills.•Ability to work with limited supervision, with an aptitude for detailed work and proficiency in prioritizing tasks.•Ability to speak, read, comprehend, and write the English language.•Ability to work flexible work schedules, including evenings and weekends.SELECTION PROCESS Interested applicants are encouraged to apply by completing an Application for Employment (available at and submitting a cover letter and resume. This position is open until filled. The hiring committee will contact applicants who are selected for further testing or interviews. As a courtesy, we notify all applicants via email when a position is filled. WORK SCHEDULE Work schedule will predominantly be normal business hours (8 a.m. to 5 p.m. or 9 a.m. to 6 p.m. or a variation thereof) Monday through Friday but will consist of weekend and evening hours as well. Anyone who works for the library must be willing to work anytime the library is open. Laramie County Library (Cheyenne) open hours are Monday - Thursday 9:00 a.m. to 8:00 p.m., Friday, Saturday and Sunday 10:00 a.m.to 5:00 p.m. All employees are scheduled to attend monthly staff meetings and in-service days in Cheyenne. BENEFITS•LCLS pays 100% of the employee contributions to the Wyoming Retirement System (WRS). WRS is a pension plan that will pay lifetime benefits, regardless of the account balance, when age and service requirements are met.•LCLS also pays 100% of the premium for $25,000 term life insurance policy for the employee. •This position receives paid time off for 13 holidays, vacation and sick leave, and an annual personal day. •Vacation leave starts at two weeks per year for full-time employees and increases with years of service. Employees are eligible to take vacation after six months of employment.•Medical insurance and a separate dental plan are available. LCLS pays 85% of medical and dental insurance premiums.•A deferred compensation plan, prepaid legal services agreement, vision coverage, and other supplemental insurance options are also available at the employee's expense. •Employees may join the YMCA without an initiation fee. •Employees may join the Cheyenne-Laramie County Employees Federal Credit Union. PHYSICAL EFFORT AND WORKING ENVIRONMENTThe essential duties and responsibilities of this job require the employee to move or manipulate moderately heavy equipment, boxes, carts, files, and stacks of material from one location to another.QUESTIONS For questions about this position, contact Elaine Hayes, Assistant Manager at [email protected] or 307.###.####. LCLS is an equal opportunity employer. We support and adhere to the tenets of the Americans with Disabilities Act. LCLS is an at-will employer. LCLS provides a drug-free workplace for its employees in accordance with the requirements of the US Drug-Free Workplace Act of 1988. Hiring is contingent on a post-offer criminal history background check. LCLS participates in E-Verify. Salary Description $19.95 - $24.94 per hour