Adult Protective Services Case Manager 2 (Investigator)-00018307 - Georgia Department of Human Services : Job Details

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Description

DescriptionStronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.What we offer. Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position.Start your career in public service. The Georgia Department of Human Services (DHS), Office of Human Resources (OHR), Division of Aging Services (DAS)- Adult Protective Services (APS) is seeking candidates for the position of Adult Protective Services Case Manager 2. This position is located in Albany, Dougherty County, Georgia and will require travel and working in the additional counties of Baker, Calhoun, Decatur, Dougherty, Early, Lee, Miller, Mitchell, Seminole, Terrell & Worth.JOIN OUR TEAM!!!Job DescriptionPay Grade: JUnder general supervision, provides personal support services and crisis intervention to clients. May serve as case managers and evaluate, investigate and resolve complaints. Acts as a liaison between client and service providers.Role And Responsibilities

• Performs initial investigations of protective service reports for cases meeting Adult Protective Services (APS) criteria and determines appropriateness of intervention within a standard of promptness.
• Evaluates the level of risk to clients and takes appropriate action to ensure safety.
• Provides follow-up, consultations and other applicable resources to stabilize situation to prevent further recurrence of Abuse/Neglect/Exploitation.
• Initiates the legal process for guardianship as a last resort for the protection of incapacitated adults.
• Maintains required documentation and completes reports within standards of promptness.
• Maintains knowledge of current policies, laws, trends and developments in the field by attending training sessions and meetings.
• Performs other professional responsibilities as assigned.

Core Competencies:

• Provides services and information to and honors all of the State's commitments to internal and external customers by providing helpful, courteous, accessible, responsive, and knowledgeable service.
• Cooperates with others to accomplish common goals and works as a team player within and across departments to achieve shared goals.
• Treats others with dignity and respect, maintains a friendly demeanor and values the contributions of others.
• Delivers consistently required business results and meets achievable yet aggressive goals.
• Complies with quality standards and meets deadlines.
• Maintains focus on agency and State goals.
• Displays honesty, accountability, and a strong commitment to his or her public duty and presents oneself as a credible representative of the agency and State to maintain the public trust.
• Demonstrates ability to make sound judgments and develops effective, viable solutions to drive the effectiveness of the Department and State.
• Has excellent oral, written, presentation, and interpersonal communication skills.

Minimum Qualifications

• Bachelor's Degree from an accredited college or university

OR

• One (1) year of experience at the lower level Adult Protective Services Case Manager 1 or position equivalent.

Preferred Skills/Qualifications: Preference will be given to candidates who, in addition to meeting the minimum qualifications, demonstrate some or all the following education/skills/experience:

• Experience working with a specific issue facing client populations such as family violence, crisis intervention, substance abuse, services to the elderly or disabled.
• Bachelor's degree in a Human Services program.
• Possession of a valid driver's license and consistent access to a vehicle for required work-related activities.

Note: An equivalent combination of education and job specific experience that provided the knowledge, experience and competencies required to successfully perform the job at the level listed may be substituted on a year-over-year basis.Additional InformationFor more detailed information about the Georgia Department Human ServicesEmployment InformationCurrent State employees are subject to State Personnel Board (SPB) Rules regarding salary.DHS is an Equal Opportunity EmployerIf you require accommodations under the Americans with Disabilities Act (ADA), email request by the closing date of this announcement to: @HRHelplineThe candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DHS will contact educational institutions to verify degree, diploma, licensure, etc.As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Only applicants who are selected and interviewed will receive notification.This position is subject to close at any time once a satisfactory applicant pool has been identified.In addition to a competitive salary, DHS offers a generous benefits package, which includes employee retirement plan; paid holidays annually; vacation and sick leave; health, dental, vision, legal, disability, accidental death and dismemberment, health and child care spending account. Visit for more information.InsuranceHealth, dental, vision, legal, disability, accidental death and dismemberment, healthcare and childcare spending accounts, and life insurance plans are available.Health Benefits: 1-800-###-#### State Health Benefit PlanFlexible Benefits: 1-877-###-#### GA Breeze PortalRetirementState employees participate in the Employee's Retirement System. Contributions are based on a percentage of salary and service date entryEmployee Retirement System: 1-800-###-#### ERS WebsiteDeferred CompensationTax shelter plans are available that enable employees to provide for greater retirement security. Fund programs are available in both 457(k) and 401(k) plans.Peach State Reserves: 1-877-###-#### ERS / Peach State ReservesCredit UnionEmployees are eligible to become members of the Atlanta Postal Credit Union and Georgia United Credit Union01What is your highest level of education completed?

• Doctorate Degree
• Master's Degree
• Bachelor's Degree
• Associate's Degree
• High School Diploma/GED

02Do you have a Bachelor's degree in Human Services, Social Services, or related behavioral science?

• Yes
• No

03How many years of customer service experience do you have working with specific issue facing client populations such as family violence, crisis intervention, substance abuse, services to the elderly or disabled? (Experience must be shown on application.)

• None
• Less than 1 Year
• 1+ Years
• 2+ Years
• 3+ Years
• More than 4 Years

04How many years of experience do you have providing program services to the elderly or disabled? (Experience must be shown on application.)

• None
• Less than 1 year
• 1+ years
• 2+ years
• 3+ years
• More than 4 years

05Do you experience in reviewing, verifying and validating information?

• Yes
• No

06How would you rate your written and oral communication skills?

• Good
• Very Good
• Excellent

07How proficient are you in Microsoft Office Suite (Word, Excel, Outlook, etc)?

• No experience
• Beginner
• Intermediate
• Advanced
• Expert

08Are you aware of the counties this position will cover and can travel as necessary to complete DHS work tasks ?

• Yes
• No
• Required Question

Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionOther
• IndustriesGovernment Administration

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