Admitting Representative - MyMichigan Health : Job Details

Summary

The Patient Access Associate is responsible for greeting, interviewing, and gathering information from patients to provide high-level customer service. The role involves facilitating accurate and timely registration and preparing patient accounts for inpatient and outpatient billing to maximize payments for Hospital and Clinic services. The associate must verify insurance, benefits, coverage, and eligibility, and obtain or verify insurance authorizations for scheduled and unscheduled services. Responsibilities include acquiring signatures on financial agreements, consents, and admission agreements, generating necessary paperwork, and placing hospital identification bands on patients according to procedure. The associate is responsible for entering complete and accurate data using computer technology and acts as a liaison between patients, financial counselors, and hospital patient accounting, ensuring compliance with all policies and procedures. A key function is performing point-of-service collections of co-pays and deductibles diplomatically and customer-focused. The position requires teamwork, good communication skills, and the ability to perform miscellaneous duties as assigned.

Responsibilities

Certifications and Licensures

Fingerprinting (FINGERPRIN)

Required Education

High School Diploma or GED; Associate's degree preferred.

Other Information

Performs inpatient admission functions, including direct admits and emergency department admissions. May include switchboard duties. Collects patient demographics and MSP information for Medicare patients. Uses available tools to verify patient identification and insurance eligibility. Carries out special projects as assigned by the manager. Performs all other duties as assigned.

Experience, Training, and Skills

Preferred: Associate's degree or Certified Healthcare Access Associate (CHAA) certification through NAHAM. One year experience working with insurance and patient accounts preferred. Typing skills, basic computer knowledge, basic math proficiency, and customer service skills are required. Excellent interpersonal skills for communicating with individuals and groups at all levels. Maintains confidentiality of patient information. Knowledge of medical terminology and office practices is preferred. Demonstrates competency in Microsoft Windows. Willingness to participate in further learning opportunities.

Physical and Mental Requirements

Exposure to stressful situations, including public contact, trauma, grief, and death. Ability to wear personal protective equipment. Must be able to move about the facility with or without assistive devices and perform job functions as outlined. Good vision and hearing are necessary. Frequently sit, stand, or walk for long periods; may need to change postures. Exposure to bloodborne pathogens; must follow safety protocols. Ability to handle multiple tasks, work independently, and maintain regular attendance. Overall dexterity required, including handling, reaching, grasping, and feeling. Physical demand level is sedentary; occasional lifting of 0-10 lbs may be required.