Admissions Student Ambassador - Northern Kentucky University : Job Details

Please see Special Instructions for more details.

Federal legislation requires institutions of higher education to inform prospective members of our community about its most recent crime/incident statistics; crime prevention; security programs and activities; policies concerning the reporting of crime; and related information in accordance with the Campus Security Act, commonly referred to as the Clery Act. Upon request, you can obtain a paper copy of the university's Annual Campus Security Reports by contacting the NKU Police Department, 419 Old Johns Hill Road, Highland Heights, KY 41099 or calling 859-###-####. This information is also available on the NKU Police Department's website at

Position Information

Working Title

Department

Department Undergraduate Admissions

Type of Work Study

Building/Office Location

Building/Office Location WC - Welcome Center

Work Schedule

Job Description

Our Admissions Welcome Center Student Ambassadors will serve as thought partners in creating a compelling NKU visit experience for prospective students and families. Students in these roles will:

• Create a welcoming environment for all visitors
• Share their personal NKU experience through facilitating and leading the campus visit experience (ie., telling your NKU story when in contact with prospective families)
• Execute assigned Admissions follow-up strategies for all NKU visitors (daily visits, on-campus events, etc.)

Primary Responsibilities

Duties include:

• Provide customer service for welcome center visitors
• Administer front desk responsibilities
• Facilitate campus tour experience for prospective families (tour training/facilitating tours required for position)
• Operational tasks related to visits (event preparation, visitor follow-up, emails, outreach etc.)

Qualifications

Tour Guide

• Provide Customer Service for Welcome Center Visitors
• Administers Front Desk responsibilities
• Facilitate Campus Tour Experience for Prospective Families
• Carry out daily operational tasks (e.g., event prep, visitor follow-up outreach, etc.)
• Provide Customer Service for Welcome Center and Admissions Office Visitors
• Carry out calling campaigns as assigned by Admissions Leadership
• Answer inbound customer service calls

Any candidate who is offered this position will be required to go through a pre-employment criminal background check as mandated by state law.

Required fields are indicated with an asterisk (*).

• Yes
• No
• * What is your expected graduation date? (Give month and year.)

  (Open Ended Question)

• * Please briefly explain you customer service experience.

  (Open Ended Question)

• * What leadership positions or activities have you participated in at NKU or in your community (i.e. club/organization participation, offices held, community service, internships, etc.)

  (Open Ended Question)

Required Documents

• Resume
Optional Documents
• Cover Letter/Letter of Application
• Writing Sample 1
Northern Kentucky University Nunn Drive | Highland Heights, Kentucky41099 Phone: (859) ###-#### #J-18808-Ljbffr