Admissions Representative - USA Jobs : Job Details

The Admissions Representative is an entry-level position. The Admissions Representative will interface with prospective students in support of the students decision to attend school. In addition to communicating the philosophy and features of the school and serving as an advocate for prospective students, the Admissions Representative must meet the schools established quantitative minimum activity standards in an accurate, professional, compliant, and ethical manner using school-approved admissions processes and procedures and within the Admissions Code of Conduct.

Applicants must be authorized to work for any employer in the U.S. This job posting does not qualify to sponsor or take over sponsorship of an employment Visa for those who do not meet the work authorization requirements for employment in the U.S.

Primary responsibilities include:

• Operating within and evaluating monthly activity against minimum activity standards of the Admissions Representative.
• Developing and managing action plans to meet qualitative performance standards.
• Assisting prospective students through the admissions process per all applicable federal and state regulations, school policies and procedures, and in compliance with all accrediting standards and requirements.
• Using five9 telephone for interviews, along with chat, text messaging, and e-mail correspondence to identify student prospects and determine their educational needs, concerns, and interests.
• Developing rapport with prospective students and maintaining frequent contact throughout the enrollment cycle.
• Partnering with other departments including Financial Aid and Academics to ensure the delivery of a high level of service to every student.

Other responsibilities, as needed, include:

• Willingness to work nights, weekends, and holidays.
• Ability to work in a fast-paced environment and meet deadlines for multiple concurrent tasks.
• Ability to remain flexible and easily adapt to changes in work environment or schedule.
• Ability to communicate effectively and provide a positive, professional impression via phone, in-person, through text messaging, and email correspondence with students and staff from diverse backgrounds.
• Ability to work and succeed individually and as part of a team in a highly structured and regulated work environment.

Required skills include:

• Computer skills required. Experience with Google products (Docs, Sheets, Slides, Gmail) preferred.
• Excellent verbal communication, particularly telephonic - and good written communication skills.
• Persistence combined with a positive attitude and approach towards work and others; self-motivating work style.
• Mature, positive, and collaborative interpersonal skills.
• Ability to effectively use applicable school systems, databases, and tools.

Required education and experience:

• High School diploma or equivalent required.
• Entry-level experience in sales and/or customer service.

Preferred education and experience:

• 1-year experience in sales and/or customer service.
• Post-secondary education admissions experience.