Administrator, Attendance Management - CN : Job Details

At CN, everyday brings new and exciting challenges. You can expect an interesting environment where youre part of making sure our business is running optimally and safely?helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!

**Job Summary**

Administrator, Attendance Management United States is responsible for handling employee leave and attendance guidelines and policies. The role performs intake for employees requesting leave for sickness, Family and Medical Leave Act (FMLA) leave or other non-contractual absences in a 24/7 call environment. Furthermore, the role determines the eligibility and appropriately monitors and administers CNs Attendance Guidelines.

**Main Responsibilities**

Absence Administration

Perform intake for employees requesting leave for sickness, FMLA leave, or other non-contractual absences in a high call volume environment

Triage calls and appropriately classify all absences by obtaining complete and often sensitive or private information from employees for determining leave eligibility

Analyze and administer leave requests in compliance with federal and state law and with CNs Attendance Guidelines, with a clear understanding of FMLA qualifying absences and the eligibility requirements

Act as a Subject Matter Expert (SME) in AMC Guidelines interpretation and applications, in conjunction with CNs collective agreements

Log all calls, communicate and escalate accordingly

**Attendance Management**

Support field managers by developing documents and support materials for coaching and counseling or disciplinary actions

Leverage case management software to track employee absences, compliance, and violations

Determine and advise function of potential absence violations

Respond to employee and leader absence requests and inquiries

Analyze varied information regarding Human Resources (HR), leave and other employment law, to make decisions and recommendations on complex cases

Respond to questions from outside authorized people and agencies with respect to employee data by examining employee files and records

Demonstrate ownership of customer satisfaction by fully and completely resolving each employee inquiry, regardless of issue-type

**Process Alignment and Best Practices**

Interact with Operations supervisors and managers regarding employee leaves and attendance

Interact with HR and Labour Relations (LR) colleagues as well as CN legal counsel on questionable or escalated cases

Handle integration of single day absences into existing Medical Leave and On-Duty Injury processes and policies

Develop a rapport with employees and explain absence classifications, leave decisions, federal leave laws and CNs Attendance Guidelines in an effective manner

Develop and maintain productive relationships with team members and other HR and non-HR (i.e., Payroll) stakeholders, and leverage relationships to collaborate on complex inquiries ensuring service quality and accuracy

**Working Conditions**

The role has standard working conditions in an office environment and operates in a 24/7 structure, consisting of 12-hour shifts on a rotating schedule. The role requiresevening, overnight, holiday and weekend work. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure, and stress.

Requirements

**Experience**

Customer Service

Minimum 3 years of customer service experience

o Experience working in a union environment

o Experience in handling sensitive and confidential matters

o Experience working for Transportation or Rail industry or similar 24/7 operation environnement

o Minimum 2 years of experience in relevant HR or Leave Administration*

o Previous high-volume contact centre experience*

o Previous HR experience*

o Previous FMLA and the Americans with Disabilities Act (ADA) experience*

*Any experience for these above would be considered as an asset

**Education/Certification/Designation**

Bachelors Degree in Human Resources*

*Any designation for these above would be considered as an asset

**Competencies**

Demonstrates active listening

Identifies needs and finds solutions to create value for all stakeholders

Collaborates with others and shares information

Seeks and values all perspectives

Promotes diversity and equity

Creates a sense of belonging and inclusion

Sets direction and inspires others

Communicates with impact

Delegates and empowers others to create accountability

Develops self and others

Provides recognition

Demonstrates agility and drives change

Applies critical thinking

**Technical Skills/Knowledge**

Knowledge of Outlook, Excel, Qcera/Itimebank Software or other Leave Administration Software

Working knowledge of Crew Management Systems, or similar time keeping Human Resources Information Systems (HRIS)

General understanding of HR policies and processes

General Microsoft Office skills

Knowledge of case management systems and processes

Working knowledge of the federal (FMLA) and state family leave laws, as well as other statutory leaves in all covered CN work States*

Working knowledge of HR employment law, including as it relates to leaves, disability and Health Insurance Portability and Accountability Act (HIPAA)*

**About CN**

CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canadas Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.

_CN is an Equal Employment Opportunity Employer. It is our policy to fill vacant positions with qualified candidates without regard to race, color, sex, religion, national origin, age, or disability, assuming an individual can perform the essential functions of the job with or without accommodation. Only qualified candidates under consideration will be contacted. Please monitor your email on a regular basis, as communication is primarily made through email._