Salary : $37,907.00 - $61,045.00 Annually Location : Rocky Mount, NC Job Type: Full Time Job Number: 2025-00067 Department: Tourism Administration Opening Date: 08/05/2025 Closing Date: 8/12/2025 11:59 PM Eastern General Statement of Duties REPORTS TO: Executive Director - Nash County Travel & Tourism HOURS: Monday-Friday, 8:00 AM - 5:00 PM. Some evenings and rotating Saturdays are required. The person scheduled for Saturday will take the following Monday off. SUMMARY OF POSITION This position serves as a vital team member and the first point of contact for visitors, newcomers, tour groups, and tourism partners. The Administrative & Tourism Services Assistant supports the Executive Director by performing a wide range of responsibilities, including office management, visitor relations, marketing support, and tourism coordination. Duties involve regular interaction with the public, community partners, hoteliers, meeting planners, and the media. The ideal candidate is creative, customer-service oriented, highly organized, and has strong communication and multitasking skills. A knowledge of Nash County and the Rocky Mount area is essential, as is a passion for supporting local tourism and enhancing the visitor experience. Essential Duties and Tasks Serve as the front-line contact for walk-in visitors, phone inquiries, and general tourism questions Assist with developing and implementing marketing, sales, and event strategies aligned with the goals of Nash County Travel & Tourism Maintain the organization's visitor showroom, printed materials, displays, and restrooms to ensure a welcoming and professional appearance Prepare gift bags and welcome materials for trade shows, conferences, tournaments, and group events Support planning and execution of bid proposals for events and sports tournaments in coordination with local venues, hoteliers, and stakeholders Establish and maintain strong relationships with restaurants, hotels, local attractions, and other tourism partners Assist in preparing reports, presentations, and meeting materials for internal and external use Help author or edit press releases, articles, and social media content as needed Track visitor inquiries and partner communications in the CRM system for accurate reporting Lead visitor and client service support during group and sports events to ensure an excellent experience Provide assistance with general office functions including data entry, mailings, ordering supplies, filing, and document organization Monitor and respond to the general email inbox and main phone line Maintain accurate inventory of tourism brochures and printed materials Other duties as assigned by the Executive Director to support the mission of the organization and overall team success Knowledges, Skills and Abilities Strong knowledge of Nash County and the Rocky Mount area Proficient in Microsoft Office (Word, PowerPoint, Excel); comfortable with CRM platforms Excellent verbal and written communication skills Friendly and confident when interacting with the public Ability to build and maintain professional relationships with new and existing tourism partners Skilled in organizing tasks, managing time, and balancing multiple responsibilities Familiarity with basic social media tools or graphic design software (e.g., Canva) is a plus Adaptable and positive in fast-paced or event-driven environments PHYSICAL REQUIREMENTS Occasional bending, squatting, kneeling, reaching, and lifting up to 50 lbs. (e.g., boxes of brochures, event materials) Ability to climb stairs while carrying materials up to 50 lbs. Ability to sit or stand for long periods Desirable Education and Experience Valid driver's license and access to a personal vehicle required A background check and negative drug test are required prior to employment. EDUCATION & EXPERIENCE Previous experience at a Destination Marketing Organization (DMO) strongly preferred Bachelor's degree in tourism, hospitality, marketing, or related field preferred Minimum of three years' experience in tourism, sales, hospitality, or marketing required INSURANCE PROGRAMSGroup Health Insurance Nash County provides full time and part-time benefit eligible employees working 30 plus hours per week with Health Insurance coverage with the North Carolina State Health Plan Included in each selection is:
- Preventative Care Coverage
- Prescription Coverage
- Chiropractic Coverage
Health Insurance may become effective for employees the first day of the month following employment. Group Dental Insurance Nash County provides full-time and part-time regular employees working 30 plus hours per week. Dental Insurance becomes effective for employees the first day of the month following the 30th day of employment. Group Life Insurance Nash County provides term Life Insurance for full-time and part-time regular employees working 30 or more hours per week. Life insurance is paid for you by Nash County and pays your beneficiary one time your annual salary not to exceed $200,000 in the event of your death. Accidental death and dismemberment coverage is also provided. Life Insurance becomes effective the first day of the month following 30 days of employment. Voluntary supplemental term life insurance coverage for you, your spouse or your dependent children is also available - please see the Human Resources Department for more details. Short Term Disability Insurance Nash County provides active full-time regular employees working 30 plus hours per week the option to purchase Short Term Disability Insurance. Short Term Disability Insurance may cover up to 70% of an employee's monthly salary with a maximum of $2,000 per month, in the event of an injury or illness, for up to 13 weeks. FINANCIAL PROGRAMS Retirement Membership in the North Carolina Local Government Employees Retirement System is a requirement for all regular full-time and regular part-time employees. Employees contribute 6% of their annual compensation before it is taxed. If you leave County service before retirement, you may withdraw your retirement contributions or elect to freeze your contributions in anticipation of future local government employment. If you have 5 years of service, you are 100% vested in the NCLGERS. NC401(k) The NC401(k) supplemental retirement program is available to regular full-time and regular part-time employees. The County establishes this 401(k) account for each eligible employee and makes a 5% contribution based on monthly earnings. Employees may elect to make voluntary contributions through payroll deduction. 457 Deferred Compensation The 457 Deferred Compensation program is available to regular full-time and regular part-time employees through payroll deduction. Deferred compensation is a voluntary investment plan to supplement retirement income and to defer taxable income. Special Separation Allowance The Separation Allowance is available to law enforcement officers between the ages of 55 and 62 years that are eligible and retire under the provisions of the NC Local Government Employees Retirement System. 125 Flexible Benefit Plan Flexible Spending Account options are available to regular full-time and regular part-time employees who wish to use pre-tax dollars for eligible medical, pharmacy, dental, vision, and daycare expenses. The Flex Convenience Card program gives you instant access to your account funds.
- Health Care Spending Account -- Section 125 of the IRS Code allows yearly voluntary enrollment to set aside pre-tax dollars for eligible health care expenses.
- Dependent Care Spending Account -- Section 125 of the IRS Code allows yearly voluntary enrollment to set aside pre-tax dollars for eligible dependent care expenses.
Direct Deposit Direct Deposit is a condition of employment for all employees. Deposit of your paycheck will be made to checking or savings accounts in a bank of your choice. Credit Union Local Government Federal Credit Union membership is available to all employees. Once you join, you can remain a member for as long as you choose. Immediate family members such as spouse, children, stepchildren, brothers, sisters, and parents can all become members. Employees of both the Departments of Social Services and Public Health are eligible to join the State Employees Credit Union. LEAVE PROGRAMS Vacation Leave For regular full-time County employees, vacation leave accrues based on length of service. Regular part-time employees accrue prorated vacation leave based on a percentage of the full-time benefit. Sick Leave For regular full-time County employees, sick leave accrues at 8.0 hours per month. Regular part-time employees accrue prorated sick leave based on a percentage of the full-time benefit. Your unused sick leave balance can be applied as creditable service toward a service retirement under the guidelines of the NCLGERS. Holidays The policy of the County is to follow the holiday schedule as published by the State of North Carolina each year. The following holidays are observed:
- New Year's Day,
- Martin Luther King, Jr. Day,
- Good Friday,
- Memorial Day,
- Independence Day,
- Labor Day,
- Veteran's Day,
- Thanksgiving Day and the day after, and
- Three (3) days at Christmas.
Military Leave Annual Training - Reserves and National Guard -Ten paid workdays per fiscal year. Active Duty - Reserves and National Guard - Ten paid workdays upon activation. Civil Leave Paid leave is provided to full-time or regular part-time County employees called for jury duty or as a witness of the court for the federal or state government, or a subdivision thereof. Family Medical Leave Act Federal law provides job protection and continuation of existing paid health insurance during 12 weeks of leave, paid or unpaid, to an eligible employee for qualifying events. These events can include birth or adoption, and serious illness of an immediate family member, or of the employee. OTHER PROGRAMS Employee Assistance Program (EAP) The Employee Assistance Program is open to all employees and their dependents. It is a confidential service provided at no cost to the employees of the County. EAP provides certified counselors who administer assessment and brief therapy to employees who want help with a variety of personal and work-related issues such as stress, parenting concerns, grief, alcohol/drug use, family problems, financial concerns, and work-related problems. Wellness Center and Telemedicine We believe that staying healthy is inclusive of exercising regularly and taking care of your physical body. Nash County has a Wellness Center, which consists of various exercise equipment and videos, open to all full and part-time employees. All full-time employees also have access to telemedicine through Teladoc. Teladoc treats conditions like allergies, sore throats, asthma, and more. Doctors are available by phone or video 24/7 from wherever you are. They are available to diagnose symptoms and send a prescription if needed. NOTICE OF PRIVACY PRACTICES The benefits offered by Nash County are subject to change. In the event there is a conflict between the above contents and Nash County policies and/or a State or Federal statute, the policy/statute shall control. Plan documents will govern benefits plans should there be a conflict with this information. They are not held out to any employee as part of any contractual agreement. Benefits, policies, and procedures are subject to change or termination at any time. Information provided on this site is for informational purposes only. Actual provisions of each plan will be provided on the certificate of coverage as part of the Summary Plan description. Nash County is an Equal Opportunity Employer/Provider In accordance with Federal civil rights law and the U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, religion, sex, gender identity (including gender expression), sexual orientation, disability, age, marital status, family/parental status, income derived from public assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity, in any program or activity conducted or funded by USDA (not all bases apply to all programs). Remedies and complaint filing deadlines vary by program or incident. Persons with disabilities who require alternative means of communication for program information (e.g., Braille, large print, audiotape, American Sign Language, etc.) should contact the responsible Agency or USDA's Target Center at (202) ###-#### (voice and TTY) or contact USDA through the Federal Relay Service at (800) ###-####. Additionally, program information may be made available in languages other than English. To file a program discrimination complaint, complete the USDA Program Discrimination Complaint Form, AD-3027, found online at filing cust.html and any USDA office or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) ###-####. Submit your completed form or letter to USDA by: 1. mail: U.S. Department of Agriculture Office of the Assistant Secretary for Civil Rights 1400 Independence Avenue, SW Washington, D.C. 20250-9410; 2. fax: (202) ###-####; or 3. email:
[email protected] USDA is an equal opportunity provider, employer, and lender. 01 How familiar are you with the Nash County and Rocky Mount area?
- Not familiar with either.
- Somewhat familiar with either or both.
- I'm familiar with both Nash County and Rocky Mount.
- I'm very familiar with both Nash County and Rocky Mount.
02 Which best describes your level of education?
- No GED and no High School Diploma
- GED or High School Diploma
- Some college
- Associates Degree
- Bachelor's Degree
- Master's Degree
- Doctorate's Degree
03 How many years experience do you have at a Destination Marketing Organization (DMO)?
- No experience
- Less than 1yr
- 1-2yrs
- 2-3yrs
- 3-5yrs
- 5yrs+
04 How many years experience in tourism, sales, hospitality or marketing?
- No experience
- Less than 1yr
- 1-2yrs
- 2-3yrs
- 3-5yrs
- 5+yrs
05 Do you have driver's license valid in the State of North Carolina?
06 Do you own a reliable vehicle that can be used for work-related transportation?
Required Question
