Administrative Specialist - Weekend Box Office Clerk - Mercer County Community College : Job Details

Salary: $17.00 Hourly Location : West Windsor and Trenton, NJ Job Type: Part-Time Job Number: 202500036 Division: Academic Affairs Department: LAAD>Kelsey Theatre Opening Date: 06/26/2025 JOB SUMMARY AND DUTIES If you are considering a new job, work environment or career opportunities you should look at Mercer County Community College. MCCC is a publicly supported college that is open to all and dedicated to student success. In order to support that mission Mercer seeks to attract, retain, and support a skilled diverse workforce which is our most valuable resource. We thrive on and are proud of our diversity and open access. Our students and employees find the College large enough for a multitude of offerings yet small enough to keep the Community feel for all. The College consists of two campuses, the James Kerney Campus (JKC) in the capital city of Trenton, NJ and a larger 292 acre suburban campus just six miles north of Trenton. As part of the comprehensive and valuable benefits package the College offers credit course tuition waivers for employees, spouses and dependents. This allows for employees and their families to take advantage of earning a higher education degree without the high cost. The College offers students 69 Degree Program Options and 35 Credit Certificates from which to choose. Summary:

Position is an Administrative Professional II position for Weekend Box Office Clerk

The Kelsey Theatre Weekend Box Office reports to the Kelsey Theatre Manager, and the weekday Box Office Manager. He/she is responsible for the overall efficient operation of the box office on the days of public performances. He/she processes phone and mail orders, answers phones, returns phone calls, processes online ticket orders and sells tickets at the window during box office hours handling any issues efficiently and with good customer service.

Essential Duties and Responsibilities:

Sell tickets during box office hours, process box office reports, prepare timely deposits and coordinate ticket sales with other staff.

Answer phone calls, give directions if necessary

Ability to learn and quickly operate computerized ticketing program. Ability to work independently under pressure,

Good customer service skills,

Good money handling and change making skills.

DEPENDABILITY and punctuality a must. Job entails a lot of standing at the box office window.

General Schedule/Hours: Fridays from 6:30pm-8:30pm; Saturdays 12:30pm-8:30pm; Sundays 12:30pm-2:30pm and other hours as needed

Competencies: Requirements To perform the job successfully, an individual should demonstrate the following competencies:

Reliability is necessary, as there is only one box office clerk on duty at a time and we cannot have a show without a box office clerk.

Box Office clerk must be good at handling money and good at customer service, handling problems with tact and efficiency.

The ability to learn and master box office ticketing program, sell tickets and make change for larger bills when necessary.

REQUIRED QUALIFICATIONS, KNOWLEDGE, SKILLS & ABILITIES High School Diploma required. Extensive database management and Microsoft 365 skills required. PREFERRED QUALIFICATIONS, KNOWLEDGE, SKILLS & ABILITIES Associates degree preferred. Accuracy and attention to detail a must based on standards by the Division and Regulatory agencies. CORE COMPETENCIES Adaptability: Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures. Building Trust: Interacting with others in a way that gives them confidence in one's intentions and those of the organization. Customer Focus: Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships. Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences. Full Time Employee Benefits

• Health Care
• Prescription Drug Plan
• Dental
• Vision
• Retirement Savings Plan
• Optional Tax Deferral Plans (403b and 457b plans)
• Flexible Spending Accounts
• Life Insurance
• Long-Term Disability
• Tuition Reimbursement
• Mercer County Community College Tuition Waiver
• Employee Assistance Program, Recreation Pass to College's Pool and Fitness Center
• 14 Holidays
• 3 Personal days
• 2 Floating Holidays
• 12 Vacation days in first year
• 15 Vacation days after secnd year
• 12 Sick days per year
• Paid Jury Duty
• Bereavement Leave
• Military Leave
• Various employee discounts include Mercer County Community College Bookstore, Kelsey Theatre, NJM Insurance and Corporate Offers - Best Pricing to theme parks, theatre and sporting events.