Administrative Secretary (Independence) - UnityPoint Health : Job Details

Customer Service - Smile and greet patients, families and visitors with a warm welcome, proactively communicate with patient which includes listening with empathy and intent to understand and provides patients and families opportunities to ask questions. - Collaborate with and report patient/family concerns to appropriate team members as needed and assists with resolution of concerns. - Consults with members of the healthcare team and provides updates and other information to patients and families. - Answer telephone calls in a clear, courteous, caring, calm and professional manner. Screen calls by urgency and route calls promptly, accurately, and professionally to appropriate party. - Make, cancel and reschedule patient appointments maintaining appointment schedule according to office procedure. - Support all digital communication to patients (e.g. My. UnityPoint, text, etc.) with the highest level of service and professionalism, while remaining compliant with regulations and document...Administrative, Secretary, Customer Service, Healthcare, Patient, Support, Health