Administrative Reconstruction Coordinator - ServiceMaster : Job Details

ServiceMaster Restore by TA Russell is looking for a polished and responsible candidate to support our reconstruction division. We are a Fire & Water Disaster Restoration Company. Role requires a person with a high degree of initiative, critical thinking, and sound judgement in order to manage tasks, resolve calendar conflicts, and foster connections with team members. Must be willing to multitask and work under pressure while being able to communicate effectively while having sound judgement.

Required Skills and Qualifications:

• Maintain a clean, organized, and welcoming demeanor.
• Prepare hard files and draft initial documents.
• Effective and strong customer service skills and triage client concerns.
• Answer incoming calls, emails, messages and other requests, direct to the appropriate team member and ensuring timely responses.
• Prepare and obtain work authorization documents from clients.
• Contact insurance company adjusters and submit correspondence to track and monitor status of jobs.
• Pay close attention to details.
• Aptitude to learn new software.
• Type 45 wpm.
• Proficient with Microsoft Outlook, Excel and Word.
• Pre-screen potential clients and arrange for inspections.
• Manage and monitor calendar for general contractor.
• Perform miscellaneous clerical duties as required by supervisor and general contractor.
• Bilingual (Spanish) is a plus, but not required.
• Knowledge of Xactimate, software is required.
• Knowledge of Contractor Connection platform is a plus, but not required.
• Knowledge of reconstructions is a plus, but not required.
• Knowledge of insurance property claims is highly desired.
• Able to work occasional overtime and/or weekends when necessary.
• Have a valid and clean California Driver's license.
• Legally able to work in the U.S.
• Ability to pass a pre-employment drug test and background check.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

Compensation: $20.00 - $22.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.