Administrative Coordinator II - University of Central Florida (UCF) : Job Details

New Student and Family Programs (NSFP) at the University of Central Florida is a critical unit to the success of new students and families at UCF. We provide a strong foundation for new students and their supporters to establish their unique pathways to student success and aim to lead the way in providing world-class onboarding experiences that build a culture of community, discovery, and innovation to enhance and maximize student success and well-being. Situated within Student Success and Well-Being (SSWB), New Student and Family Programs oversees new student orientation for both FTIC (first time in college) and transfer students in addition to the Pegasus Parent Program, which includes Family Weekend.

The Opportunity:

New Student and Family Programs is seeking an Administrative Coordinator II to provide administrative support and assistance by managing and maintaining all administrative aspects of NSFP operations. The Administrative Coordinator II manages all aspects of the student and family-facing customer service experience via supervision of the student staff, management of the external communication plans, and administrative tasks such as personnel, human resources, budget support, and other administrative tasks, as necessary.

This position may be moved at managements discretion within the SSWB division to a commensurate level position as determined by the Sr. Vice President of Student Success and Well Being or their designee.

Responsibilities:

• Supervises 10-15 student employees who provide front-line support to students and families via email, phone, and in-person visits. Provide supervision, training, and support for their operational excellence.
• Oversees the external experience for students and families by monitoring and managing phone calls, FYE (NSFP) and Parent inbox emails, and in-person visitors, responding to inquiries and providing proactive communication when possible.
• Responsible for the daily management of the Orientation reservation system, including seat capacity management, session setups, task list items, communication campaigns, etc.
• In collaboration with Associate Director, develop, maintain, and manage outreach campaigns, including but not limited to, direct communication via email, VZ messages, text messages, etc.
• Provide administrative oversight for general day-to-day office operations, including ordering and maintaining office supplies, managing technology inventory, property custodian, etc.
• Provide administrative oversight for UCF, SSWB, FYE (NSFP), and other procedures and processes, including but not limited to human resources (hiring, personnel actions, etc.), budget tracking, payroll, tracking and maintaining personnel files, and other standard operating procedures.
• Assists with coordinating and reserving meeting spaces and arrangements for FYE (NSFP) meetings and events, as appropriate and in coordination with other FYE (NSFP) staff.
• Support and participate in other FYE (NSFP), SSWB, and UCF initiatives, committees, and working groups; other duties as assigned.

Minimum Qualifications:

Bachelors degree and 2+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219.

Preferred Qualifications:

• At least two years of experience in a higher education or student services setting.
• Demonstrated ability to reconcile financial data and track budgets using Microsoft Excel or similar tools.
• Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
• Experience supervising student employees or leading teams in a service-oriented environment.
• Bachelors degree from an accredited institution.

Special Instructions to the Applicants:

The anticipated hourly rate range for this position is $20.29 - $20.90. The final rate will be determined based on the candidates qualifications, experience, and internal equity considerations.

Applicant must be authorized to work for any U.S. employer, as sponsorship is not available for this position.

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, youll play an integral role at one of the most impactful universities in the country. Youll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, youll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and youll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks! UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
• Paid time off, including annual and sick time off and paid holidays
• Retirement savings options
• Employee discounts, including tickets to many Orlando attractions
• Education assistance
• Flexible work environment
• And moreFor more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.