Administrative Assistant - Express Employment Professionals of Holland/Muskegon : Job Details

We're partnering with a well-established local manufacturer to hire a Business Operations Coordinator. This company has a strong culture, a supportive leadership team, and plenty of opportunities for growth. If you're someone who thrives in a problem-solving role and enjoys working with both customers and internal teams, this is an excellent direct-hire opportunity.

What You'll Do

• Serve as a main point of contact for customers through phone, email, and live chat-listening, problem solving, and keeping communication professional and friendly.
• Partner with the remote customer service team to ensure customer tickets and requests are handled quickly and thoroughly.
• Troubleshoot customer issues such as delayed orders, shipping errors, or missing parts-communicating with carriers and documenting resolutions.
• Monitor order records for errors, log return numbers in Excel, and track chargeback documentation.
• Work with the production team to relay quality concerns (e.g., missing hardware, assembly issues).
• Review new dealer applications, research legitimacy of potential accounts, and escalate as needed.
• Cross-train with leadership and support administrative or operational needs as required.

What We're Looking For

• Customer-focused mindset: patience, professionalism, and determination to solve customer's problems
• Excellent communicator: confident picking up the phone, clear and empathetic with customers, and comfortable working across teams.
• Problem solver: able to handle issues that aren't always straightforward, with critical thinking and follow-through.
• Tech-savvy but trainable: basic Excel and office software skills, with the ability to quickly learn new systems.
• Adaptable and growth-oriented: open to new challenges, with the ability to see this role as a stepping stone within a growing business.
• Previous experience in customer service, logistics, shipping, or office administration is helpful but not required. A degree is not necessary.

Why Apply

• Positive culture: supportive team environment with clear communication.
• Growth opportunity: this role can evolve as you build skills and confidence.
• Great Schedule: onsite Monday-Thursday (8am-5pm); Fridays (8am-12pm).
• Impactful work: direct visibility into both customer experience and internal operations.