Administrative Assistant - SERVPRO of Marietta West : Job Details

Benefits:

401(k) matching

Company parties

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Servpro of Marietta West, South Atlanta, East Cobb, and Bartow County is hiring! As an

Estimating Specialist, you will be responsible for completing estimates, maintaining

documentation for customers and clients, and providing exceptional customer service! In this

position, you will make a difference each day. We have a sincere drive toward the goal of

helping make fire and water damage “Like it never even happened”!

Our Franchise is seeking someone who is comfortable working hard in challenging situations,

enjoys meeting new people, has excellent communication skills, and is a serious multi-tasker. If

you are self-motivated and have superb interpersonal skills, then you will thrive in this work

environment. Are you highly dependable and super-excited about routinely exceeding

expectations? Then you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with the

opportunity to learn and grow.

Job Responsibilities:

• Answer phones, provide customer service and maintain log of all calls: Always respond

to customers in a courteous and professional manner. Provide information as needed,

and direct calls for appropriate assistance. Maintain clear and concise records of all calls.

• Manage Work-In-Progress (WIP) Board: Ensure all staff are updated on daily changes to

job status and schedule.

• Complete FNOL Documentation: Verify all customers, source and loss data is properly

entered into Servpro Databases.

• Prepare job paperwork for job crew: Ensure they have all necessary information at loss

site.

• Enter Estimates: Convert scope from Drybook into electronic estimate. Verify all

information is accurate to what was completed on job site.

• Job File Documentation: Ensure job files are accurate and contain all required

documents.

• Communications: Ensure daily progress of jobs and pertinent job data is captured as it

happens.

• Maintain National Accounts Compliance – Ensure all required file uploads and job file

audits are compliance and communicate issues to management and owners.

• Maintain File Systems: Keep appropriate files and paperwork easily accessible. Ensure all

paper files are correctly completed and stored in the appropriate areas.

• Manage outgoing and incoming calls and emails: Ensure all correspondence is handled

timely, professionally, and accurately. Maintain clear records of all communications.

• Review and Document updated Bulletins: Ensure bulletins are documented and

communicated to all necessary parties.

Job Requirements:

● Excellent interpersonal and customer service skills.

● Ability to handle potentially demanding situations and customers.

● Clear and professional communication skills via phone and email.

● Able to work alone with minimal supervision.

● Ability to learn new software, including Xactimate.

● Ability to successfully complete a background check subject by applicable laws.

● Minimum high school diploma or GED.

Additional Qualifications:

● Moderate/Advanced experience with Google/Office Suite

● Familiarity with Xactimate and Xactanalysis Software.

Benefits:

● Medical, Vision and Dental insurance after 90 days of employment.

● SimpleIRA plan with 3% employer match after 1 year.

● Paid Time Off.

● Overtime pay and yearly bonuses.

Location: 4031 Fambrough Drive, Suite 1, Powder Springs, GA 30127

Pay : $14.00 - $16.00 Per Hour

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.