Administrative Assistant - Acadia Healthcare : Job Details

Our Administrative Assistants are the first Wilmington Treatment Center team members our newly admitting patients meet with. This position is responsible for assisting in guiding our new patients through the admission process. Our Admissions Administrative Assistants are caring, compassionate, and empathetic and provide a high level of customer service to our patients. This is an onsite 2nd shift position.

The hours for this position are: Monday, Wednesday, Thursday, Friday, 1:30 pm to 10 pm and every other weekend, 9 am to 7:30 pm.

The essential functions of this position are:

• Review prospective admissions against approved admission criteria, policies and procedures.
• Efficient and accurate completion of the admission process of patients and the timely distribution of the paperwork necessary to notify staff of the arrival/transfer of each patient.
• Greet and search new patients belongings upon arrival and answer questions.
• Complete paperwork necessary to admit patient to the assigned program and explain forms prior to patient signing, notify clinical lead of patient's arrival and escort the patient and documentation to appropriate location within the facility.
• Ensure that all required patient information is received, processed and necessary appointments are made with the proper behavioral or medical health personnel.
• Responsible for clerical duties such as managing paperwork, handling data entry, engaging with insurance companies over claims and answering phones.

The requirements for this position are:

• High school diploma or equivalent
• Minimum one year experience working with individuals in a clinical or observational capacity
• Ability to work with male and female adult (18+) patients with chemical dependency and mental health disorders
• Teamwork and excellent customer service
• CPI and CPR Certifications (offered on site)

Preferred:

• Minimum one year experience working with individuals in a clinical or observational capacity, preferably within the area of substance use disorder

The benefits of this position include:

• BC/BS Health Insurance (3 plans to choose from)
• Delta Dental (2 plans to choose from)
• NVA Vision Insurance
• Paid life insurance
• 401k with a matching contribution
• Vacation/Sick/Extended Sick/Personal time
• Paid holidays
• Supplemental Life
• Short term and Long term disability
• Free onsite employee fitness center
• Free meals
• Employee Discount program
• Employee Fun events
• Annual performance review and Merit increase review
• Salary increases for obtaining education degrees, professional certification and/or licensure (based on program of study/field of certification and licensure)