Administrative Assistant - ServiceMaster : Job Details

Disaster Restoration Company, specializing in water, fire, and mold damage is looking to hire an enthusiastic, career-minded individual to become a successful part of our team. We provide emergency services to clients suffering property disasters/emergencies. As our front-line customer contact, you will be responsible for providing professional, friendly service in our fast-paced environment. Your day will consist of answering phone calls, scheduling our technicians and obtaining insurance contact and billing information.

• Ensure positive customer experience with every interaction.
• Respond to emergency phone calls, communicate with technicians, schedule workflow.
• Perform administrative and office support activities for multiple supervisors.
• Perform general customer service duties, follow up, phone calls, emails, etc.
• Data entry in company systems, look over estimates and update as necessary.
• Communicate with homeowners and insurance adjusters regarding services.
• Keep schedule up to date
• Maintain a strong work ethic

• Speaks clearly and effectively to customers, insurance agents, and adjusters
• Attention to detail is a MUST
• Experience with Windows, Microsoft Office (including Excel, Word, and Outlook), and Internet Explorer. Must be able to navigate all with ease.
• Strong organizational skills
• Ability to maintain composure during stressful situations
• Capable of handling customer concerns
• Applicants must be able to pass a background check with no felony convictions
• Strong aptitude to learn new processes and procedures.
• Strong aptitude to learning and utilizing software programs.
• Miscellaneous Duties
• Be on an on-call rotation to answer calls that come in after hours- respond to the answering service on your assigned days.
• Attendance is very important, must be reliable.

Office is located in Niles, IL. Must have reliable transportation.

Must be able to work 5 days a week, start time 8:30 to 4:30 - will be part of a weekend on-call rotation- on assigned weekends you do not have to come in at the office, can work from home.

Benefits include: Sick time/Vacation time, birthday pay, paid for major holidays, health Insurance, 401k, cell phone reimbursement Salary: Full-time Salary: $20-22/hour based on experience.