Administrative Assistant - Pathways Within : Job Details

DescriptionLocation: Alternating between Massapequa and Garden City officesPosition Type: Part-TimeWorking Hours: Monday - Friday: 9 AM - 3 PM OR Monday - Thursday: 2 PM - 8 PMAbout Us: At Pathways Within, we offer a collaborative approach to wellness and mental health services, encompassing modalities such as mental health therapy, acupuncture, and massage. Our values revolve around collaboration, work/life balance, and ongoing professional development through education.Position Overview: Seeking an experienced and professional administrative assistant to act as the crucial connection among clients, providers, and external referrals. This role demands a deep comprehension of mental health therapy modalities and wellness services, alongside top-notch communication and organizational abilities. The perfect candidate will foster client relationships, deliver exceptional service, and nurture a collaborative atmosphere. This role reports directly to the Clinical Directors.ResponsibilitiesAs the Front Desk Staff in Massapequa, NY, US, your responsibilities will include:•Providing prompt responses to client inquiries via phone, email, and in-person interactions.•Facilitating connections and managing referrals to appropriate providers within the wellness center.•Efficiently scheduling appointments and coordinating client care across various services.•Ensuring accurate and well-organized client records are maintained in EHR systems like Vagaro, Jane, and Simple Practice.•Collaborating closely with providers to stay informed about service offerings and address client needs effectively.•Assisting in the smooth onboarding process for new clients to ensure a seamless experience.•Creating a welcoming and hospitable environment for clients upon their arrival.Qualifications•A bachelor's degree in a mental health or wellness-related field is highly preferred for the administrative assistant position in Massapequa, NY, US.•Experience in a health care or mental health setting preferred, either personally or professionally.•Experience with scheduling, customer service & team collaboration in a fast-paced environment is preferred.•Exceptional communication skills and the ability to interact effectively with others are necessary.•Strong organizational skills and the ability to handle multiple tasks efficiently are crucial for this role.•Will train the right individual.