Administrative Assistant II - Campus Operator - State of Colorado : Job Details

Enrollment Management includes five divisions, Admissions, Student Financial Services, Registrar, Military and Veteran Success, and Extended Studies. These units all function as part of a larger unit to reach, inform, and support potential, incoming and current students at CSU Pueblo. The division of Enrollment Management is committed to supporting the university as a comprehensive provider of services to prospective and current students, parents of students, and past students. With this, Enrollment Management functions to support our student population and the barriers they may face while attaining their education.This work unit exists to facilitate communication with internal and external customers contacting the university through the university's main phone line as well as email and chat platforms. The unit also interacts with occasional in-person visitors in need of directionThe Administrative Assistant II is responsible for answering all calls that come into the main phone line as well as the general email box, and answer the the website chat function, respond to internal stakeholders through campus communication. This position will be responsible for keeping the campus directory up to date, supervising student employee operators, and to support campus by identifying communication issues or internal and external customer needs that need to be elevated for support.Administrative Assistant class series description available onlinePrimary Duties:Answer main campus phone number* Answer all calls that come into the main line and direct them to the appropriate office.Answer general campus email and chat function -- serving as an online operator* Answer email inquiries and the online chat feature. Manage the inquiries and direct external online stakeholders appropriately.Schedule and supervise student employee operators* Supervise 2-3 student employees, as they will assist in answering the phone or chat functions. Students are hired to support after hours and lunch time. Responsible for scheduling that support as needed to maintain consistent operation.Support Program Asst I with Enrollment Management event support* Provide backup support for enrollment related events. The Program Asst I may ask for phone or customer service coverage as well as organizational and operational support as needed.Salary: $39,852 - $42,000Due to budget constraints, we have a constricted wage range for this position. We are only able to accept applications from persons with three or fewer years in the Administrative Assistant series; persons with three or more years related experience outside of the Administrative Assistant series are also encouraged to apply.THIS JOB ANNOUNCEMENT IS OPEN TO CURRENT STATE OF COLORADO RESIDENTS ONLYMinimum QualificationsExperience Only:* Two (2) years of relevant experience in an occupation related to the work assigned to this positionOREducation and Experience:* A combination of related education and/or relevant experience in an occupation related to the work assigned equal to two (2) yearsPreferred Qualifications* Excellent verbal and written communication skills* Experience with a multi-line phone system* Familiarity with CSU Pueblo and campus services* Experience with staff scheduling* Customer service experienceAPPEAL RIGHTS:If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination.Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging.Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at www.colorado.gov/spb.A standard appeal form is available at: spb.colorado.gov. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-###-####. Phone: 303-###-#### or complete form at The ten-day deadline and these appeal procedures also apply to all charges of discrimination.Applicants must attach the following documents, in order to be considered for this position:* a letter of intent (cover letter) detailing the extent to which you meet the minimum requirement and preferred qualifications for this position* a current resume or CV* unofficial or official transcripts showing required degree conferred if using education as a substitute for the required experience on a year-for-year basis.* three professional references with current contact information either within the online application or as an attachmentAdditionally, applicants must attach an official or unofficial transcript only if using education to substitute for some or all of the experience requirement.Applications submitted without the required attachments above will be considered incomplete and will not move forward in the selection process. Once submitted, applicants will not be able to make changes or add information to their application packet, with the exception of their personal contact and demographic information.Early submission of application materials is encouraged. The position will remain open until 5pm Wednesday, August 27th; all applications received by that time will be reviewed.All interested candidates are encouraged to apply through the on-line application system; paper applications (including all requested attachments) may be submitted to the address listed below and must be received in office by 8am Monday, August 25th, 2025, to be considered for this position.CSU Pueblo Human Resources Department2200 Bonforte Blvd, Admin #307Pueblo, CO 81001Attn: Luna VelarAbout Colorado State University PuebloColorado State University Pueblo is a comprehensive state university with an enrollment of 4,000 students. CSU Pueblo provides relevant professional coursework and superior instruction with a small student-to-faculty ratio for an ever-changing global economy. Students can choose from 38 undergraduate programs with 70 fields of study in the College of Science, Technology, Engineering and Mathematics; the Hasan School of Business, the College of Humanities, Arts and Social Sciences; and the College of Health, Education, and Nursing; and 15 graduate programs.CSU Pueblo is dedicated to interdisciplinary learning and entrepreneurship that elevates our people and our community, creates educational opportunities, fosters unique collaborations, and supports inclusion, access, and affordability as a gateway to the world. CSU Pueblo is equally committed to serving the diverse population of the region; this emphasis is reflected in the demographic characteristics of the student body. Because more than 25 percent of our students are Hispanic, the Federal Government has designated CSU Pueblo a Hispanic Serving Institution. Besides reflecting our commitment to serve this critically important and rapidly growing segment of the student population, that designation also allows the University to compete for certain federal grant funds to support its ability to better serve all students.Among its unique features, CSU Pueblo is one of seven schools in the nation to offer a degree in mechatronics, which combines electrical and mechanical engineering. The Hasan School of Business ranks among the top 15 percent of all business schools internationally with graduate and undergraduate programs in business administration accredited by the AACSB International Board of Directors. The College of STEM houses an undergraduate engineering program that was ranked in the nation's top 100 by U.S. News and World Report. CSU Pueblo has an ever-changing campus landscape that features a newly renovated Library, a new general academic classroom building, and a newly renovated and expanded student center.At CSU Pueblo, Student Life offerings have increased significantly with the transition of the campus from a commuter environment to a more traditional collegiate experience. Competing at the NCAA Division II level, CSU Pueblo is a member of the Rocky Mountain Athletic Conference and offers 22 varsity intercollegiate sports and also has active intramural and club sports teams that allow students to get involved in campus life.Colorado State University Pueblo offers a comprehensive benefits package including:* Medical and prescription insurance* Dental insurance* Vision insurance* Flexible benefit plan* Basic term life insurance* Voluntary term life and AD&D lnsurance* Long-term disability insurance* Employee assistance program* Travel accident insurance* Voluntary critical illness and accident insurance* Annual and sick leave* Retirement plans* Employee and dependent tuition discounts* State employee discounts via BenefitHubOther incentives include various on-campus event, recreation, and meal discounts.About Pueblo, ColoradoThe city of Pueblo is a historically and culturally rich, diverse city of more than 100,000, located in the southern part of the state along the Arkansas River near the Wet Mountains and the majestic Sangre de Cristo range. Pueblo enjoys ideal year-round climate with four distinct mild seasons, crisp mountain air and 300+ days of sunshine per year. Pueblo attracts outdoor enthusiasts to a full slate of summer and winter recreational activities, encompassing water sports at Lake Pueblo, biking or running along Pueblo's beautiful river trail system, golfing, tennis, hiking or skiing in the mountains to the west. The region is heavily agricultural, with large and small-scale farming and ranching, and a diverse mix of service, manufacturing, and technology industries.CSU Pueblo is committed to providing a safe and productive learning and living community. To achieve that goal, we conduct background investigations for all final candidates being considered for employment. Background checks may include, but are not limited to, criminal history (felony and misdemeanor), national sex offender search, and/or motor vehicle history. Candidates who are extended an offer of employment must submit to and pass a background check prior to beginning employment. Some positions depending on the job duties may be required to complete a DMV and/or credit check.The University reserves the right to check additional references, with prior notification given to the candidate.Note: The successful candidate must provide official transcripts of academic work completed and, under U.S. Citizenship and Immigration Services regulations, be able to submit evidence of the ability to accept work in the U.S. by the day employment begins.It is the policy of Colorado State University Pueblo to provide reasonable accommodations for employees and applicants with disabilities. If you need accommodations, please contact the Office of Human Resources & Institutional Equity at (719) ###-#### or [email protected] compliance with the Clery Act of 1990, the University's annual security report is available at: State University Pueblo is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status. Additionally, the University complies with all other relevant, federal, state, and local laws regarding employment practices.