Admin - US - Customer Service Rep / order management Specialist - INNOVA : Job Details

Innova Solutions is immediately hiring a Customer Service Rep 3/Order management Specialist Role: Full-time: Contract Job Title: Customer Service Rep 3/Sales Support Job Type: 12 Months with possible extension Location: 100 % Remote Job Summary: Provide customer support for pre-order activities (pricing, availability, proposal, quoting, technical specifications, non-standard parts identification, and custom solutions). Facilitates and follows up on any sales inquiries. Prepares quotations, proformas, and bids for sales such as state contracts, strategic accounts, National Accounts, direct customers, GSA, and NAF government sales, etc., as required Process customer orders (promise dates, order entry, collaboration with plant support teams (materials, shipping/receiving, finance, etc.). Completes proper information/documents for the production team to ensure the process flows smoothly from start to finish. Manage customer orders from placement to invoicing through multiple channels, including phone, fax, EDI, E-Mail, and websites to ensure 100% customer satisfaction. Manage customer expectations by clearly communicating our commitments (i.e. delivery dates or problem resolution), and keeping customers informed of the status of orders, issues, backorders, supersessions, etc. Provide high-quality service through efficient use of all Oracle/Kodiak Operating Systems functionalities related to order fulfillment and relative to customer activity. Coordinate with the transportation team within the provider to maximize the efficiency of deliveries from a cost and delivery performance perspective. Process customer return authorizations (CRAs) and product returns (RMA's) in line with policies. Responsible for driving customer satisfaction with an assigned portfolio of customers (both parts and commercial teams). Respond to and/or refer product and technical questions to the appropriate channel. Drive pricing and order processing consistency within the channels. Drive continuous improvement activities and look for ways to lean out processes within the current work. Any other production or customer support activities that may be required as needed. Qualifications:Associate's Degree in Business, Marketing, Supply Chain or Finance. Bachelor's Degree preferred. 3 years of experience in customer service, inside and/or outside sales, preferably in a make-to-order manufacturing/industrial environment. Experience with aftermarket products is a plus, but not a requirement. Key Competencies:Demonstrated ability to build strategic relationships within various levels of customer organization. Must have excellent verbal and written communication skills. Must be able to work in an agile environment Ability to work with others and cross-functional teams is required. Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW. Thank you! Baby Rani 816-###-#### [email protected] PAY RANGE AND BENEFITS: Pay Range*: $21.00 TO $22.00 per hour *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields. Recent Recognitions: Named One of America's Best Employers for New Grads by Forbes (2024 Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025) One of the Largest IT Staffing Firms in the US – Ranked 3 by Staffing Industry Analysts (SIA, 2024) One of the Largest Staffing Firms in the US – Ranked 13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics) Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023) One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024) AWS Advanced Tier Services Partner with 100 certifications Website: Innova Solutions offers a referral bonus for qualified Ambassadors who refer eligible referrals. Submit referrals at and earn $250-$1,000 per referral. Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [email protected] or (770) ###-####. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws. INDGN01