ACE Academic Advisor - Veterans Staffing : Job Details

Lehman College, of The City University of New York, ranks among the top five institutions in the nation for fostering social mobility. A four-year Hispanic-Serving Institution in the Bronx, Lehman offers bachelor's, master's, and advanced degrees and certificate programs in the Liberal Arts, sciences, and professions. The College's community-driven mission and notable academic programs attract a diverse, international enrollment of over 15,000 students who take courses on its 37-acre, tree-lined campus and online degree programs. Many thousands more community members benefit yearly from its active cultural, educational, health, and economic outreach programs and services. ASAP and ACE programs help students earn their college degree as quickly as possible, by removing the financial, academic and personal obstacles that many students confront. Key ASAP|ACE program features include a consolidated block schedule, cohorts by major, required full-time study and comprehensive advisement and career development services. Financial incentives include tuition waivers for financial aid eligible students, yearly textbook vouchers, and semester OMNY cards for all students. Further information is available at www.cuny.edu/ASAP.

The ACE Academic Advisor is a member of an integrated team providing individual academic, career and related support to an assigned group of program students, utilizing a variety of modalities, as they progress towards completing their bachelor's degree. Reporting to the ACE Director, the academic advisor is responsible to carry out advisement services to their cohort of students in accordance with program policy, with the goal of retaining the maximum number of students each semester and graduating a minimum of 50% of each student cohort. The academic advisor will collaborate with other program staff, as well as faculty to provide coordinated services and support student success. The academic advisor assists with all program initiatives, including special events and recruitment, if necessary.

General Duties:

• Deliver comprehensive advisement support services to an assigned group of students through degree completion, according to campus program advisement rubric
• Utilize campus degree maps to create semester by semester academic plans for freshman, continuing and/or transfer students as appropriate
• Consistently review student progress and provide timely interventions to keep students on track toward degree
• Enter/document/track all student contact in ACE program and/or college student database, recommend referral and services as appropriate
• Run student contact queries/reports consistently to determine outreach and follow up needed to meet students with the frequency and modality required by the program
• Conduct workshops and group advisement on topics of relevance and interest
• Performs related duties as assigned

Primary Duties:

• Delivers comprehensive advisement support services to an assigned group of students through degree completion
• Conducts or supports delivery of weekly student seminars on issues of importance to students
• Reviews student progress and tracks student use of academic support services
• Conducts regular outreach to faculty and other college staff as needed to support student success
• Maintains accurate tracking data and notes for each assigned student, recommending appropriate referrals and opportunity programs
• Supports annual recruitment of new students into the program
• Organizes periodic special events and programs for students, faculty and staff
• Performs other related duties as assigned by the ACE Director

Note: Employment is based on continued funding from New York City for the program.

Qualifications: Bachelor's degree (Master's preferred) in an appropriate discipline and four years related experience. (Master's degree can be substituted for up to two years of required related experience.) The preferred candidate will have:

• Strong understanding of the needs and challenges facing students from diverse urban backgrounds
• Demonstrated ability to work independently and as part of a team, within the department and with faculty and other administrators
• Strong organization, project management, communication, and facilitation skills
• Ability to maintain accurate and detailed records of student activities
• Computer skills, particularly Microsoft Office Suite, and aptitude to learn new systems as needed

Hybrid: 70% In-Person

CUNY Title Overview: Provides expert and/or specialized academic counseling to a diverse student population. Offers comprehensive advisement to full-time and part-time students. Works with other academic affairs staff as well as enrollment and student affairs to assist students to declare majors and select appropriate courses. Monitors students' performances and takes appropriate action if necessary; resolves students' problems regarding curricular requirements. Develops academic plans and performs graduation audits. Provides information to students regarding student support services, college policies and program procedures and guidelines. Facilitates workshops; assists with other department activities such as course scheduling. Establishes and maintains student advisement files; prepares activity reports and analyses. May supervise extramural activities, such as internships and community service; may assist with accreditation efforts as needed. May provide career and transfer services and/or specialized program counseling. May supervise junior advising and/or clerical staff. Performs related duties as assigned.

Job Title Name: Senior Academic Advisor

CUNY Title: Higher Education Assistant

FLSA: Exempt

Compensation and Benefits: $61,831 - $70,815, salary commensurate with education and experience. CUNY is in the process of implementing salary schedule increases. Once implemented, salaries of eligible employees will increase by approximately 9.54% with an additional increase of 3.5% effective 9/1/2026, in accordance with the terms of the PSC-CUNY collective bargaining agreement. CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial wellbeing, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

How to Apply: To apply, go to www.cuny.edu, access the employment page, log in or create a new user account, and search for this vacancy using the Job ID or Title. Select Apply Now and provide the requested information.

Closing Date: September 15, 2025

Job Search Category: CUNY Job Posting: Managerial/Professional

Equal Employment Opportunity: CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID 30779 Location Lehman College