Accounts Receivable Specialist - Netsmart : Job Details

At Netsmart, improving care delivery isn't just our aspiration, it's our passion! For more than 50 years, we've been a healthcare software company developing technology and providing services in the behavioral health, human services, and post-acute markets. We collaborate with organizations and partner with our clients across the care spectrum to anticipate challenges, identify obstacles and recognize new opportunities as healthcare evolves. We continuously strive to advance our Netsmart technologies and offerings beyond the EHR by embracing new technology trends that empower healthcare professionals to provide the best possible care.

As an Accounts Receivable Specialist, you will play a vital role in supporting the financial operations of the organization by ensuring accurate and timely processing of payments and maintaining strong client relationships. This position involves more than just transactional duties; it requires ownership of a client portfolio, a deep understanding of billing cycles, and a strategic approach to collections. You will be responsible for generating invoices, updating client records, and proactively following up on outstanding balances, with a particular focus on high-value accounts that drive the majority of revenue.

The role requires strong organizational skills, attention to detail, and effective communication across phone, email, and written correspondence. You will collaborate regularly with internal teams such as regional controllers, revenue recognition, and contracts to resolve issues and ensure smooth operations. Success in this role means being a confident communicator, a dependable team player, and someone who thrives in a fast-paced, collaborative environment. The team is close-knit and supportive, with a culture that values flexibility, camaraderie, and a hybrid work model that promotes work-life balance. If you enjoy building relationships, solving problems, and contributing to a positive and productive team, this role offers a rewarding opportunity.

Responsibilities:

• Prepare, post, verify, and record payments and transactions related to accounts receivable.
• Maintain and update client files, including name or address changes, mergers, or mailing attentions.
• Draft correspondence for standard past-due accounts and collections, identify delinquent accounts by reviewing files and contact delinquent accountholders to request payment.
• Responding to questions from clients on monthly billing statements based on the general ledger.
• Copy, file, and retrieve materials for accounts receivable.

Qualifications Required:

• Ability to work onsite in Overland Park, KS.
• 2 years of relevant work experience or degree.
• Proficient with Microsoft Office including Word, Excel, and Outlook.
• High level of professionalism with internal and external client.
• Excellent oral and written communication skills.

Preferred:

• Salesforce CRM experience.
• Software company accounts receivable experience.
• Contract experience.
• AR system and process experience.

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart's sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart's third party screening provider.