Accounts Manager - Analytics - Proclink : Job Details

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As the Analytics Account Manager, you will:

• Work hand-in-hand with our customers as the focal point for all their analytics needs.
• Strategically drive new business in select accounts in close synergy with the Solution teams and core account teams.
• Ensure customers are satisfied and confident in leveraging the solutions from Proclink.
• Develop a trusted advisor relationship with key accounts, relevant stakeholders from the business, analytics teams and executive sponsors
• Be responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
• Be responsible for working with the internal Proclink offshore teams to onboard and integrate new clients and developing existing client relationships
• Provide timely and realistic assessment of the client side organizational changes, opinions & thoughts of influencers and decision-makers and any other relevant information to Proclink management.
• Participate in business and analytics related discussions involving topics such as but not limited to credit risk, credit policy, marketing, cross-sell, up-sell, retention, predictive modeling, AI/ML/GenAI/Agentic AI, Payment systems, macroeconomic scenarios, delinquencies, collections etc.
• Use knowledge of financial services (specifically banking & fintech), technology, processes, and consultative skills to educate clients on the value of our solutions and teams.
• Build in-depth knowledge of clients' business priorities, challenges and initiatives that can be translated into opportunities.
• Collaborate with Product Owners, engineers, analytics teams on different permutations to find the best solution possible.
• Be there in person every week to interact with the key business, technical and analytics stakeholders to participate in discussions, understand the needs, issues and to cultivate the relationships.

You should have:

• Proven Technical lead/Architect or other relevant experience.
• 8+ years' experience structuring analytics solutions and presenting to senior executives out of which, at least 5 years of experience in managing client relationships, demonstrated capability of growing the client accounts.
• Worked with offshore & onshore teams to manage and grow the client accounts.
• Minimum Bachelor / Masters from accredited college or University.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple accounts and to effectively coordinate with the offshore teams
• Excellent listening, negotiation, and presentation skills
• Excellent written and verbal communications skills
• Deep understanding of the analytics, payments, financial services space in North American Geography
• Self-motivated and able to thrive in a results-driven environment
• Natural relationship builder with integrity, reliability, and maturity
• Ability to prioritize among competing tasks
• Critical thinking and problem-solving skills
• Nice to have experience: Leveraging Social Media to network with industry peers, share thought leadership content, and enhance brand visibility to support Proclink sales team and relationship building.

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionAnalyst, Customer Service, and Business Development
• IndustriesData Infrastructure and Analytics, Financial Services, and Business Consulting and Services

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Medical insurance

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