Account Manager - BJ's Wholesale Club : Job Details

Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center,235+clubs and eight distribution centers. BJ's Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we're committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.

The Benefits of working at BJ's

•BJ's pays weekly

•Eligible for free BJ's Inner Circle and Supplemental membership(s)*

•Generous time off programs to support busy lifestyles*

o Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty

•Benefit plans for your changing needs*

o Three medical plans**, Health Savings Account (HSA), two dental plans, vision plan,flexible spending

​• 401(k) plan with company match (must be at least 18 years old)

*eligibility requirements vary by position

**medical plans vary by location

General Responsibility:

Reportsto assignedB2BSales and Development Manager.

• Focused ongrowing revenue and margin byretainingexisting, targeted customersin an assigned territory.

• Utilizes company supplied equipment,existing IT systems,and business processesto prepare purchase documentsfor customers.

• Follows up on allreferralleadstomaximizeselling efforts.

• Works directly with customers virtually orthrough visitations at Clubs or at theirbusiness location(s).

• Ability to work in a fast -paced environmentthat will include some data entry tasks for preparing customer orders.

• Collaborate withinternaldepartmentsas neededto satisfy customer needs and requests.

• Execute B2B plansand strategies toaccomplishthe organizationalobjectives

Responsibilities:

• Communicate BJ'sB2Bbusinessmodel and value to clients

• Connect with clients in person, via zoom/teams, email,or phone to understand their business model and needs to increase efficiency and incrementalsales

• Collect and analyze client data to learn and discern clientbehavior

• Build client relationships thatmaintaincurrent categories of business while also expanding into new categories andarticles

• Collaborate with internal departments and stake holders to facilitateclient's needsandfulfillment

• Ability to keep accuratecustomerrecords

• Discover and maintaindeepknowledge of BJ's products,services,and value proposition

• Resolve client complaints, assistin returns orrefunds,and preventadditionalissues by improving processes

• Maintain awareness of markets, industry trends,competitor activities and client problemsto communicateappropriate recommendationsto management staff

• Deliverrevenueandmargin growthwithin your assigned territory

• Utilize the most economical means available for travel and meeting coststostay compliant with companypolicies

Skills and Qualifications:

• Bachelor's degree in sales, communications, or related fieldpreferred.

• Exceptional verbal and written communication skills.

• Ability to collect, track and analyze data to draw insights that can be applied to client's needs.

• Proven problem-solving skills.

• Excellent active listening skills.

• Build rapport and collaborate with BJ'sstakeholders, vendors,and clients.

• Advanced understanding of consumer behaviors and industry trends.

• Be able to teach and learnnew ideasand processes.

• Capable of discovering solutions to client issuesindependentlywhilecollaborating withinternal departments to ensureabest-in-classclient-company relationship.

What Doesan Account Manager Do?

• Ensure client needs are understood and satisfied

• Build and manage client relationships

• Grow year-over-year revenue and margin dollars in an assigned territory.

• Collect and discern information to ensure BJ's offerings meet the individual needs of client

• Teach, coach,and motivate clients to implement strategies and tactics that deliver the entire BJ'squote-to-cash process in a mutually beneficial,profitablemanner

• Utilize Salesforce to maximize clientengagement

• Execute monthly and quarterly reviews withclients

• Leverage article promotions to engage clients and drive high volume sales

Account Manager Experience and Requirements:

• Bachelor's degree preferred

• 2-5 years proven sales experience in the same or a related field

• Exceptional verbal and written communication skills

• Ability to collect, track and analyze data to draw insights that can be applied to customer needs

• Demonstrated problem-solving skills

• Excellent active listening skills

• Ability to build rapport and collaborate with BJ's stakeholders, vendors,and with clients

• Be able to learn and teachnew ideasand processes

In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ's Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is $46,000.00-$61,500.00.