Account Manager - Brightview : Job Details

At BrightView, the best teams are created and maintained here. If you are searching for your next fulfilling career, picture yourself on a best-in-class team where you can grow to be your brightest. We are looking for an Account Manager. Can you picture yourself here?

Here's what you'd do:

The Account Manager is the primary contact for clients. This role builds long-term relationships that foster client satisfaction and retention, grows the portfolio through ancillary sales and price increases, and ensures quality service.

You'd be responsible for:

• Identify and pursue opportunities to sell ancillary (enhancement) services to existing clients within the portfolio; look for ancillary opportunities outside the portfolio to grow the book of business and overall branch growth.
• Develop accurate estimates and takeoffs for both new and existing clients as needed.
• Ensure design and bid for proposed enhancement projects are delivered to clients in a timely manner.
• Generate referrals from existing clients and communicate to the Business Developer.
• Develop and maintain long-term relationships with clients, focusing on all pertinent points of contact.
• Perform site walkthroughs during formal meetings to ensure quality and service expectations are met.
• Lead and facilitate the resolution of client issues or concerns.
• Ensure renewals of each account within the assigned client portfolio.
• Proactively listen to potential site enhancement needs of existing clients.
• Communicate regularly with the Operations Manager to ensure client needs are met or exceeded.
• Coordinate site visits with the Operations Manager to review site quality.
• Support hiring, training, and coaching field crews supporting the portfolio.
• Promote compliance with safety regulations and policies.
• Maintain acceptable gross margins for contract work and ancillary services to meet branch financial goals.
• Assist the Branch Manager in overall leadership and participate in relevant meetings.
• Maintain satisfactory accounts receivable levels and CRM notes.
• Coordinate with the Branch Administrator to keep client information updated.
• Perform other tasks as assigned by the Branch Manager.

You might be a good fit if you have:

• Associate degree in a business-related field or equivalent experience.
• Minimum of 3 years of customer service, management, and leadership experience in the landscaping industry or local marketplace.
• Effective written and verbal communication skills.
• Ability to coach, develop, and foster a teamwork environment.

Work Environment:

• This role can be remote or based in an office.
• Involves routine travel by car.

What to know about working here:

At BrightView, we are passionate about caring for our clients and each other. Despite being the nation's leading landscape company, we maintain a small company feel and a supportive environment that makes our team members feel at home.

If you're looking to join a talented team working on big vision projects, you might have found your match. Our range of services includes landscape design, development, maintenance, and enhancements, offering limitless opportunities for achievement.

Growing Every Day

Like the communities we serve, you are on a constant path of discovery to shape your career and personal development. Besides top-tier opportunities and a competitive salary, you may be eligible for benefits such as:

• Paid time off
• Health and wellness coverage
• 401(k) savings plan

Start Your Bright New Career Journey

BrightView is an Equal Employment Opportunity and E-Verify Employer.

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