Account Manager (Collections) - Reliance Savings Bank : Job Details

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We're currently seeking a full-time Account Manager (Collections) to support our Corporate Office team in Altoona, PA.

Under the general supervision of our Retail Lending & Credit Manager, the Account Manager will work independently to perform collection activities for delinquent loan accounts, in support of the bank's resource recovery function.

As the Account Manager, you'll get to:

• Contribute to the bank's growth and customer satisfaction by helping delinquent borrowers promptly resolve problems related to their loan accounts.
• Use your problem-solving abilities and human relations skills to analyze the delinquent borrower's financial situation and work with them to coordinate appropriate repayment plans and options.
• Establish and maintain records regarding delinquent loan accounts; document all recovery actions taken such as telephone conversations, alternative payment arrangements, etc.
• Collaborate with our personal and commercial lenders to coordinate timely collection strategies.
• Stay current with secondary market vendor requirements on the handling of non-performing loans.

For a complete job description, please scroll to the bottom of this page.

Benefits for this Role:

We offer a welcoming community-focused workplace, emphasizing our Core Values of Integrity, Team, Relationships, Community and Growth. Additionally, Reliance Bank is proud to offer a comprehensive benefits package which includes:

• Annual Bonus Program
• 11 Paid Holidays
• Annual Paid Time Off (PTO) Allotment
• Gym Membership Reimbursement
• Wellness Program
• Mileage Reimbursement
• Medical, Dental, and Vision Coverage
• Matched 401(k) Retirement Savings Program
• Flexible Spending Plans/Health Savings Account
• Life Insurance
• Short and Long-Term Disability
• Career development and learning opportunities

The right person for this role will have a High School diploma and at least three (3) years' of experience in a related position or banking role. Associate's Degree or Bachelor's Degree in Finance, Business, or a related field (or an equivalent combination of education and experience) is preferred.

Other requirements:

• Passion for problem-solving and working with people
• Solution-driven mentality and ability to independently make effective decisions
• Strong organizational skills and ability to multi-task effectively
• Proficient computer knowledge and ability to learn bank-specific software

Working Conditions and Physical Demands: Work is normally performed in an interior/office environment. This position requires the ability to remain in a stationary position for large portions of the day, with ongoing need to move about the immediate workspace or to other areas of the department to accomplish tasks. Constant use of repeated motions involving the hands, wrists, and fingers is required, as well as an ability to observe details at close range throughout the day; may occasionally need to bend, stoop, reach or stretch to retrieve items or accomplish tasks. May adjust or move items weighing up to 10 lbs.

Reliance Bank is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Full Job Description:

Under the general supervision of the Retail Lending and Credit Manager, the Account Manager works independently to perform retail loan collection and workout activities to support the banks resource recovery function. This includes resolving payment disputes and customer services issues, maintaining accurate records in accordance with regulatory requirements, and developing and implementing strategies to improve the collections processes.

Essential Duties

1. Works independently performing collection and workout duties to support the resource recovery function, of which the following are illustrative:

• Reviews Business Analytics reports and updates the Collection Manager System daily. Communicates with delinquent borrowers using various means of contact; utilizes effective human relations skills and various forms of persuasion to present a positive bank image in a negative situation.
• Documents all collection actions taken, such as telephone conversations, alternative financial arrangements made, letters mailed, etc.. Establishes and maintains records relating to delinquent loan accounts.
• Utilizes all methods of resource recovery under terms of the loan contacts; extends due dates or refers customers to proper lending personnel for refinancing of delinquent loans; initiates foreclosure on secured loans if delinquent situation requires such action.
• Analyzes the borrowers financial situation and counsels the borrower concerning possible options; recommends adjustment procedures to be followed or appropriate action to be taken.
• Prepares a list of past-due loans for use by management and maintains monthly status reports for MI companies and secondary market vendors.
• Maintains and inspects all Bank REOs; works with local real estate agents to list and sell REOs.
• Takes prudent measures to secure, monitor, and if necessary dispose of, non-real estate loan collateral securing retail and commercial loans.
• Contributes to the soundness of the loan portfolio through prompt collection of delinquent accounts; prepares and reports charge off loans.
• Contributes to the Banks growth and customer satisfaction by helping customers to resolve problems with their banking transactions.
• Conducts semi-annual appraisals on delinquent properties 90 days and over and on other delinquent properties as necessary.
• Stays current with - and follows- secondary market vendor requirements on the handling of non-performing loans; including the contact with borrowers, handling of collateral and proper reporting of information.

2. Coordinates specific work tasks with other personnel within the department as well as with other departments in order to insure the smooth and efficient flow of information.

3. Complies with established operating policies and procedures in order to maintain adequate controls and to support the Banks adherence to outside regulatory requirements including collections-specific regulation such as the Fair Debt Collection Practices Act.

4. Communicates with management and team in order to integrate goals and activities.

5. Responds to inquiries relating to his/her particular area, or to requests from other bank personnel, customers, etc. within given time frames and within established policy.

6. Maintains appropriate records and provides assigned reports.

7. Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of sexual harassment and other forms of illegal discriminatory behavior in the workplace.

8. Cooperates with, participates in, and supports adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Banks compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Equal Credit Opportunity Act, etc.; insures that the department and all personnel adhere to the same.

9. Properly handles confidential information for all internal and external customers.

10. Adheres and upholds all of the Banks policies and procedures in regards to physical and information security.

Ancillary Duties

1. Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.

2. Takes the opportunity to promote Reliance Bank and its services when possible.

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