Account Experience Specialist - Rutherford Management Company : Job Details

Account Experience Specialist

Where Hospitality Meets Operational Excellence

Location: Walnut Creek | Company: Rutherford Management Company

Are you a service-first problem solver who thrives on precision, organization, and delivering standout resident experiences? Do you believe that hospitality and operational excellence go hand in hand? If you're ready to bring compassion and confidence to a role that touches nearly every part of the resident journey, this is the opportunity for you.

As our Account Experience Specialist, you'll be the behind-the-scenes guide ensuring residents feel cared for, accounts are accurate, and operational standards are consistently exceeded. You'll partner closely with Regional Managers, on-site teams, and our legal and accounting teams to handle everything from delinquency management to vendor invoicing, all while upholding our commitment to hospitality-first service.

What You'll Do

Resident Support & Delinquency Management

• Own the resident financial experience with clarity and care - from drafting payment plans to supporting eviction processes
• Manage delinquency communications with warmth and professionalism, including 3-day notices, payment plans, and collection efforts
• Collaborate on payment solutions and keep detailed records of all resident interactions
• Track all evictions and stipulated agreements, keeping processes swift, compliant, and resident-aware
• Prepare detailed weekly presentations on delinquency and eviction trends

Accounts Payable & Vendor Coordination

• Approve and reconcile general service vendor invoices with care and accuracy
• Maintain a live index of vendor services to support smarter expense oversight
• Track missing invoices, process expense reconciliations, and support accounting with variance reporting
• Partner with vendors to resolve payment or service issues with hospitality and professionalism

Accounts Receivable & Utility Oversight

• Receive, process, and post HUD ACH payments promptly and accurately
• Serve as the point of contact for utility billing providers, managing pre-bill reviews and issue resolution
• Maintain compliance with local rent registration and billing ordinances
• Load and audit renewal data to support income growth and ensure fair, compliant offers

Administrative Operations with Heart

• Process rental applications and validate notices to vacate within established timelines
• Manage insurance compliance, pre-move-out communications, and centralized move-out workflows
• Prepare violation notices and track documentation thoroughly
• Support lease renewals, audit for accuracy, and track compliance every step of the way

Who You Are

A hospitality-minded professional who believes every interaction matters-whether it's with a resident or a vendor

A detail-obsessed coordinator with a love for lists, systems, and seamless follow-through

A collaborative communicator who knows how to deliver tough messages with empathy and professionalism

A self-starter who takes ownership, anticipates needs, and thrives in a fast-paced, service-focused environment

Proficient in property management software (Entrata a plus!), billing platforms, and Google Suite

What You'll Get

A high-impact role that sits at the intersection of resident care, financial accuracy, and team operations

A collaborative and mission-driven culture with growth opportunities and mentorship

Competitive compensation, full benefits, PTO, and housing discounts (where applicable)

The chance to be a key player in delivering world-class apartment living experiences

Paid time off for volunteer work, so you can give back to the causes that matter most to you.

Participation in our signature RISE program-a professional development and leadership initiative designed to grow hospitality-driven leaders through personalized training, team engagement, and recognition. RISE is our commitment to doing more than the industry standard; it's our way of helping you lead with purpose and heart.

Be the reason residents feel confident, cared for, and supported every step of the way. Apply now to join a team where excellence and hospitality meet.

Background Check and Drug Screen Required