Academic Computing Support Aide - ESSEX COUNTY COLLEGE : Job Details

Position Details Position Information Position Title Academic Computing Support Aide Reports To Director Functions and Responsibilities Job Summary Under the supervision of the Associate Director of Telecommunications or designee, the Academic Computing Support Specialist will oversee the day-to-day operations of the SSSC and provide support for the college's academic computer laboratories and classrooms Please Note: Essex County College does not provide visa sponsorship of any kind. Candidates must be authorized to work in the United States at the time of application and throughout the duration of employment. Compensation: This position offers a competitive starting salary of $15.49Supervisory Role Oral and written instructions are received from the Associate Director of Telecommunications or designee. Duties & Responsibilities 1. Provide support to students using ECC digital systems. 2. Develop and maintain documentation, tutorials, and training materials to facilitate student understanding and usage of ECC digital services. 3. Assist with ensuring all academic computer labs are operational and properly maintained. 4. Serve as the primary point of contact for students' first tier technical issues and inquiries related to ECC digital services. 5. Assist faculty and students in the proper use of computer lab equipment 6. Collaborate with IT personnel to address technical issues, implement system upgrades, and enhance user experience. 7. Conduct regular assessments of the Student System Support Center's effectiveness and implement strategies for continuous improvement. 8. Stay informed about emerging technologies and best practices in student support services to enhance the center's capabilities. 9. Maintain the PCS and peripheral systems in the academic computer labs. 10. Maintain strict confidentiality and security of staff, student and departmental records. 11. Prepare routine, special and ancillary reports as required. 12. Perform other related duties as required. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities and functions of the job and are not meant to be all inclusive. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities and functions of the job. Unless reasonable accommodations can be made, while performing this job the staff member shall: • Use strength to lift items needed to perform the functions of the job. • Sit, stand and walk/move from place to place for required periods of time. • Move between buildings. • Speak and hear, communicate using telephone and/or walkie talkie. • Use close vision, color vision, peripheral vision and depth perception along with the ability to focus vision. • Communicate effectively in English, using proper grammar and vocabulary. • Reach with hands and arms and use hands and fingers to handle objects and operate tools, including but not limited to, computers, keyboards, telephones, calculators, and controls. • Bend, twist, climb, push, pull, and lift. Additional Requirements Minimum Qualifications Minimum Experience (number of years), Knowledge and/or Abilities 1. Demonstrated experience in troubleshooting software and hardware issues and end-user support. 2. Ability to communicate effectively, orally and in writing. 3. Ability to work in a multi-cultural environment. Minimum Education Requirements Associate's Degree Licenses and Certifications (including e.g., CPR, first aid, driver's license, etc.) Preferred Qualifications Experience (number of years), Knowledge and/or AbilitiesEducation RequirementsLicenses and Certifications (including e.g., CPR, first aid, driver's license, etc.)