Academic Advisor, Veteran and Military Services (Part-Time) - Springfield Technical Community College : Job Details

About Springfield Technical Community College : Located on 35 acres of the Springfield Armory National Historic Site and founded in 1967, Springfield Technical Community College is a major resource for the economic vitality of Western Massachusetts. As the only technical community college in Massachusetts, STCC offers a variety of career programs unequalled in the state. Digital Multimedia, IT Security, Nursing, Robotics, Sonography, Mechanical Engineering Technology (Advance Manufacturing) and dozens of other career programs produce potential employees each year. STCC's highly-regarded transfer programs in Business, Engineering, Liberal Arts, Science and Technology continue to provide the most economical option for students pursuing a four-year degree. With an annual enrollment of over 6,500, evening, weekend and online students, STCC is a vibrant campus rich in diversity and justifiably proud of our designation as a Hispanic Serving Institution. Respect, is one of the Core Values of the College and we strive to nurture mutual respect among faculty, staff and students. With respect, we embrace differences to create an inclusive environment for all. Together, we support students as they transform their lives through intellectual, cultural, and economic engagement while becoming thoughtful, committed and socially responsible graduates. Job Description: Reporting to the Assistant Vice President of Student Affairs/Interim Chief Equity Officer, the Academic Advisor for Veteran and Military Services works as a member of the Academic Advising and Transfer Center. This position provides holistic student support for advising, course registration, retention, student success, and transfer and/or completion. The Academic Advisor works collaboratively to ensure every student in their assigned caseload is provided with individualized, holistic and proactive academic, career and transfer counseling and support. Responsibilities: With an intentional focus on serving those who are student veterans, current service members, and dependents, this position is responsible for:

• Advising and holistic wraparound support for an assigned caseload of students, including but not limited to areas such as course registration, graduation requirements, and major/degree program.
• Providing information and guidance to students related to VA educational benefits (CH33, CH31, CH35, 1606) procedures; organizes and conducts informational workshops.
• Maintaining Veterans Administration records and ensures compliance with all VA regulations and requirements (85/15, catalogs, etc.).
• Providing guidance and support for major/career pathway exploration to clarify student interests, skills, and academic goals mapped to an academic plan and educational/career pathway.
• Sharing information on college programs, student support services, financial assistance, and referrals to campus supports as needed.
• Engaging in regular, proactive communication and ongoing outreach via phone, text, e-mail, and one-on-one contact to students. Address early alerts and offer referrals to support and resources.
• Serving as a liaison to the primary School Certifying Official, staying current on program requirements and career pathways in order to relay current information to students and the advising team.
• Serving as the secondary school certifying official.
• Participating in enrollment service events and initiatives aimed at promoting the use of college-wide systems and processes such as registration, billing/payments, financial aid status, and academic status.
• Performing administrative tasks associated with department activities (i.e. - researches/prepares college withdrawal appeals; creates/designs handouts; assists in editing copy for college catalog and student handbook; maintains and updates student logs; prepares budget recommendations, status reports, signs, banners, handouts, brochures, goals, objectives, reports, forms, and general correspondence).
• Participating in enrollment services, events, and outreach initiatives including new student orientation and onboarding, welcome events, etc.
• Assisting enrollment services during peak registration periods, providing advising and registration support as assigned.
• Working cross-functionally with other teams, building customer relationships, and other special projects, as necessary.
• Participating in department, division and college-wide meetings as well as committees and professional development opportunities as assigned.
• Performing other duties and responsibilities related to those listed above which do not alter the basic level of the position.

Requirements:

• Master's degree in Education, Counseling, Psychology, or closely related field.
• 3-5 years of experience and/or training involving college admissions, academic advising, career development, program/project management, or an equivalent combination of education, training, and experience.
• Strong analytical skills and the ability to assess and negotiate complex, highly sensitive situations.
• Experience successfully planning, executing, and evaluating programs and initiatives.
• Excellent written and oral communication skills, as well as public presentation skills.
• Commitment to providing excellent customer service.
• Creative problem-solving abilities.

Preferred Qualifications:

• Master's Degree in Student Affairs or related field.
• Ellucian Student Information Systems experience preferred.
• Experience working in a community college.
• Experience working with military and/or military affiliated students.
• Bilingual or Bicultural (Spanish and English).
• Experience working with and supporting a culturally diverse population in a Hispanic-Serving Institution.
• Armed Forces Veteran.

EQUIVALENCY STATEMENT: Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position. WORKING CONDITIONS/PHYSICAL DEMANDS: Works in an office setting. Tasks require the ability to exert light physical effort in sedentary to light work. Must be able to remain in a stationary position 50% of the time. The individual needs to move about inside the office to access office machinery. Constantly operates a computer and other equipment i.e. copier. This person frequently communicates with students, faculty and staff. Must be able to exchange accurate information in these situations. Additional Information: Salary: $45.00 per hour Benefits: No Union: MCCC Grant Funded: No Closing Date: Open Until Filled All candidates must have legal authorization to work in the United States. Springfield Technical Community College is not sponsoring H1B Visa. INFORMATION AWARENESS SECURITY TRAINING: Candidates for employment should be aware that all STCC employees are required to complete Information Awareness Security Training within thirty days of their orientation date and annually thereafter.