Academic Advisor, Champlain College Online (Remote) - USA Jobs : Job Details

Academic Advisors for the Online Division of Champlain College (CCO) support adult students as they work to achieve important life and career outcomes through higher education. From our home campus in Burlington, Vermont, and in partnership with our Champlain community, advisors offer one-on-one support for non-degree, certificate, undergraduate, and graduate students pursuing online education.

CCO Academic Advisors work with students in one or more academic program areas to design schedules that best align academic offerings with each student's personal and professional goals. They help orient students to CCO's online learning model and apply knowledge of college catalog policies, standard operating procedures, and college resources to coach students through to graduation.

The ideal candidate brings strong coaching and communication skills, with the ability to manage a large student caseload while maintaining personalized support. This role requires someone who can independently navigate multiple systems, collaborate effectively with campus partners, and bring enthusiasm and creativity to supporting adult learners on their educational journey.

• Student Caseload Management
• Proactively advise a caseload of 200+ degree and certificate-seeking adult online students from acceptance to completion
• Welcome, enroll, and orient new students while facilitating goal setting and program mapping
• Engage in active advising throughout the student journey to build positive relationships, encourage reflection, inform about resources, and develop student self-advocacy
• Prioritize student advising meetings, conduct progress outreach, and co-host drop-in hours with fellow advisors
• Student Success & Support
• Use an appreciative, strengths-based approach to problem-solving with students
• Support student collaboration with faculty and partner departments
• Celebrate student success by noticing milestones and helping with campus events
• Bring creativity, enthusiasm, and a readiness for fun to student interactions
• Advising Team Responsibilities
• Independently maintain the integrity of the academic record across multiple systems
• Navigate and update information in system of record, learning management system, and CRM
• Review and complete class registration for each student three times yearly (fall, spring, summer)
• Work collaboratively with Academic Program Directors and partner units to represent student needs
• Mission & Program Support
• Uphold and promote the CCO mission with focus on program completion and reduction of student debt
• Deliver quality experiences that emphasize student empowerment
• Collaborate respectfully with the advising team to inform decisions and interactions that best serve students

Education & Experience:

Bachelor's degree required, Master's degree preferred

Over one year of higher education experience, or two years of professional experience

Essential Skills:

Goal setting and motivational coaching expertise

Academic success counseling capabilities

Student program administration and orientation experience

Investigative thinking and systems navigation abilities

Effective written and oral communication skills

Active listening and note-taking proficiency

Strong task and time management skills

Ability to work independently while contributing to team goals

Work Arrangement:

Full-time (37.5 hours/week) fully remote position.

Required to be available for real-time collaboration with the on-campus team during normal business hours of Monday - Friday, 8:30am-5:00pm ET

Must maintain a dedicated workspace free from distractions that supports productive work and professional virtual collaboration

Expected to perform work within the contiguous United States. Remote work outside of this area, including in Alaska, Hawaii, or internationally, is not permitted

Occasional evening or weekend on-call hours may be required for student events such as commencement.

Compensation & Benefits:

Annual Salary: $45,000 - $48,000

Comprehensive Benefits Package:

Health Coverage: Medical, dental, and vision insurance with HSA and FSA options

Time off: 16 paid holidays plus generous accrual of paid vacation, sick and personal leave

Retirement: 403(b) plan with employer matching contribution

Education: Tuition benefits for employees and family members

Wellness: Gym discount and Wellness programs with up to $300 annual incentives

Security: Short-term and long-term disability coverage, plus life insurance

Other Perks: Employee Assistance Program (EAP) with counseling services, access to