Academic Advisor, Champlain College Online (Remote) - Champlain College Incorporated : Job Details

Job Description: Academic Advisors for the Online Division of Champlain College (CCO) support adult students as they work to achieve important life and career outcomes through higher education. From our home campus in Burlington, Vermont, and in partnership with our Champlain community, advisors offer one-on-one support for non-degree, certificate, undergraduate, and graduate students pursuing online education. CCO Academic Advisors work with students in one or more academic program areas to design schedules that best align academic offerings with each student's personal and professional goals. They help orient students to CCO's online learning model and apply knowledge of college catalog policies, standard operating procedures, and college resources to coach students through to graduation. The ideal candidate brings strong coaching and communication skills, with the ability to manage a large student caseload while maintaining personalized support. This role requires someone who can independently navigate multiple systems, collaborate effectively with campus partners, and bring enthusiasm and creativity to supporting adult learners on their educational journey. Key Responsibilities: Student Caseload Management

• Proactively advise a caseload of 200+ degree and certificate-seeking adult online students from acceptance to completion
• Welcome, enroll, and orient new students while facilitating goal setting and program mapping
• Engage in active advising throughout the student journey to build positive relationships, encourage reflection, inform about resources, and develop student self-advocacy
• Prioritize student advising meetings, conduct progress outreach, and co-host drop-in hours with fellow advisors

Student Success & Support

• Use an appreciative, strengths-based approach to problem-solving with students
• Support student collaboration with faculty and partner departments
• Celebrate student success by noticing milestones and helping with campus events
• Bring creativity, enthusiasm, and a readiness for fun to student interactions

Advising Team Responsibilities

• Independently maintain the integrity of the academic record across multiple systems
• Navigate and update information in system of record, learning management system, and CRM
• Review and complete class registration for each student three times yearly (fall, spring, summer)
• Work collaboratively with Academic Program Directors and partner units to represent student needs

Mission & Program Support

• Uphold and promote the CCO mission with focus on program completion and reduction of student debt
• Deliver quality experiences that emphasize student empowerment
• Collaborate respectfully with the advising team to inform decisions and interactions that best serve students

Requirements: Education & Experience:

• Bachelor's degree required, Master's degree preferred
• Over one year of higher education experience, or two years of professional experience

Essential Skills:

• Goal setting and motivational coaching expertise
• Academic success counseling capabilities
• Student program administration and orientation experience
• Investigative thinking and systems navigation abilities
• Effective written and oral communication skills
• Active listening and note-taking proficiency
• Strong task and time management skills
• Ability to work independently while contributing to team goals

Additional Information: Work Arrangement:

• Full-time (37.5 hours/week) fully remote position.
• Required to be available for real-time collaboration with the on-campus team during normal business hours of Monday - Friday, 8:30am-5:00pm ET
• Must maintain a dedicated workspace free from distractions that supports productive work and professional virtual collaboration
• Expected to perform work within the contiguous United States. Remote work outside of this area, including in Alaska, Hawaii, or internationally, is not permitted
• Occasional evening or weekend on-call hours may be required for student events such as commencement.

Compensation & Benefits:

• Annual Salary: $45,000 - $48,000
• Comprehensive Benefits Package:
  • Health Coverage: Medical, dental, and vision insurance with HSA and FSA options
  • Time off: 16 paid holidays plus generous accrual of paid vacation, sick and personal leave
  • Retirement: 403(b) plan with employer matching contribution
  • Education: Tuition benefits for employees and family members
  • Wellness: Gym discount and Wellness programs with up to $300 annual incentives
  • Security: Short-term and long-term disability coverage, plus life insurance
  • Other Perks: Employee Assistance Program (EAP) with counseling services, access to employee discounts and local/national benefit programs

The successful completion of a criminal background check is required as a condition of employment. Champlain College does not discriminate on the basis of race, creed, color, national origin, place of birth, ancestry, religion, age, sexual orientation, sex, gender identity, veteran or military service status, HIV -positive status, qualified disability, or on the basis of any other status protected by law, and does not discriminate in the administration of its education and admission policies, scholarship and loan programs, employment practices or co-curricular and other College-administered programs. Champlain College will make reasonable accommodations for otherwise qualified students, applicants for admission or employment, or employees. Champlain College is committed to fostering an inclusive and welcoming community. We believe that bringing together individuals with different backgrounds, perspectives, and experiences enriches education and strengthens our community. At Champlain, all members are valued as individuals and respected for their unique contributions. Application Instructions: To apply, please follow the link below and submit the below application materials. Note that this application period will close on Monday, August 25th.

• Resume/CV
• Cover Letter addressing the desired qualifications and how your experiences contribute to the academic excellence and inclusive community at Champlain College.

The College seeks candidates who can enhance its mission through their work, life experiences, service, teaching, or research. Please include specific examples of how you would contribute to these efforts in your Cover Letter. EU Employee Data Protection Notice