911 EMERGENCY MEDICAL DISPATCHER - State Of New Hampshire : Job Details

State of New Hampshire Job Posting Department of Safety Division of Emergency Services & Communications 110 Smokey Bear Boulevard, Concord, NH 03305 HIRING MULTIPLE CANDIDATES 911 EMERGENCY MEDICAL DISPATCHER (Telecommunication Specialist I) $22.50/hour - $30.02/hour This position offers a Trainee Status* at the following pay rate: $21.63 per hour *Candidates hired at a Trainee Status must meet minimum qualifications within one (1) year of hire date Multiple Shifts Available: 1st (no differential) 2nd ($1.20/hr differential) 3rd ($1.50/hr differential) Rotating ($1.20/hr differential) *See total compensation information at the bottom of announcement. The State of New Hampshire, Department of Safety, Division of Emergency Services & Communications, has several full-time vacancies for Telecommunication Specialist I's (43-5030 DISPATCHERS-4). SUMMARY: Operates a state-wide emergency telecommunications computerized console system to receive, assess, make judgment, and forward to appropriate emergency service providers emergency requests for police, fire, or medical assistance. Provides life-sustaining instructions for medical patients until arrival of responding medical personnel while following strict division, State, and national standards and policies. YOUR EXPERIENCE COUNTS: Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education. MINIMUM QUALIFICATIONS: Education/Experience: Equivalent combination of 3 years of education and experience after completion of high school. License/Certification: None Other Requirements: 1. Must successfully participate in various assessment tools administered by the New Hampshire Department of Safety, Bureau of Emergency Communications, such as a multiple-choice written examination, a job compatibility assessment, a computer-based dispatch simulation, and a structured interview. These assessments are designed to measure possession of knowledge, skills and abilities identified by the agency as necessary for satisfactory job performance. 2. Must possess normal hearing and qualify in a controlled substance screening test, as determined by the Bureau of Emergency Communications. 3. Selected candidate will undergo a criminal background check and motor vehicle records check in order to ensure suitability for exposure to confidential information. 4. May be required to work a flexible schedule including, but not limited to, early morning, evening and/or weekend hours. Mandatory overtime may be required on occasion. May be required to work at either Laconia or Concord locations for periods of time. Trainee Option: Candidates with an equivalent combination of 2+ years of relevant education and experience after completion of high school may be considered and hired in 'trainee status' for this position. PREFERRED QUALIFICATIONS: Education and experience in paramedicine, firefighting, emergency medical services, dispatch, law enforcement, public safety, customer service, or a related field involving high-volume public interaction. AFTER-HIRE REQUIREMENTS: 1. Must obtain certification as an Emergency Medical Dispatch and certification as a TTY/TDD operator within ninety (90) days of hire, and maintain throughout employment. 2. Must attend and successfully complete an intensive multi-week training program of classroom and on-the-job training with regular evaluations to ensure compatibility, suitability and ability to learn the complex computer systems, equipment, processes, procedures, and regulations while providing first-rate customer service in an expedient, timely, accurate and courteous manner in a high volume, stressful environment. Continued employment is contingent upon successfully completing all aspects of the training program within the first 4months of employment. CAREER ADVANCEMENT OPPORTUNITIES: In-Band Advancement Available: ☐ Yes ☒ No Broad Group Level Advancement Available: ☐ Yes ☒ No DISCLAIMERS: The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that job title. The work of an employee in trainee status in this position shall be overseen by a fully qualified individual. An employee in trainee status shall meet the minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position. For further information please contact Michele Favre, Training Development Manager, at [email protected] or at (603) ###-####. *TOTAL COMPENSATION INFORMATION The State of NH total compensation package features an outstanding set of employee benefits, including: HMO or POS Medical and Prescription Drug Benefits: The actual value of State-paid health benefits is based on the employee's union status, and employee per pay period health benefit contributions will vary depending on the type of plan selected. See this link for details on State-paid health benefits: Value of State's share of Employee's Retirement: 12.87% of pay Other Benefits: *Dental Plan at minimal cost for employees and their families ($500-$1800 value) * Flexible Spending healthcare and childcare reimbursement accounts *State defined benefit retirement plan and Deferred Compensation 457(b) plan *Work/life balance flexible schedules, paid holidays and generous leave plan *$50,000 state-paid life insurance plus additional low-cost group life insurance *Incentive-based Wellness Program (ability to earn up to $500) Total Compensation Statement Worksheet: Want the specifics? Explore the Benefits of State Employment on our website: EOE TDD Access: Relay NH 1-800-###-####