815 Residential Services - Medical Scheduler - HealthRIGHT 360 : Job Details

815 Buena Vista Ave W, San Francisco, CA 94117, USA

Posted Friday, July 25, 2025 at 7:00 AM

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.

Health RIGHT360 offers residentialtreatment services designed to serve individuals and families with substance use disorders andco-occurring mental health disorders. Our program helps clients address addiction and related issues , increase skills, manage stressors, connect to supportive service, and build a foundation for lasting recovery. Residential programs run 24/7 and Individual and group therapy, family therapy, individualized case management, treatment planning, drug and alcohol counseling, Medication support services, and crisis intervention.

Benefits and perks:

• HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more!
• Employees qualify for public loan forgiveness programs
• Training and professional development opportunities
• Work with mission driven, compassionate colleagues and make a difference every day in the work that you do.

The Medical Scheduler assists the agency with the day-to-day functions of medical services in withdrawal management and residential treatment programs, which include identifying clients/patients in need of medical appointments and scheduling appointments for medical providers, as well as ensuring clients attend these appointments.

This is a union position.

KEY RESPONSIBILITIES

Medical Scheduling Responsibilities:

• Schedules medical appointments for clients to be seen by medical providers on-site and via telehealth.
• Monitors and addresses all requests from clients and staff for medical appointments, utilizes various EHR to identify need for appointments, and schedules based on priority to maximize providers' time.
• Works closely with the medical provider to ensure flow of clients to appointments for efficient practice management.
• Makes follow-up calls for providers; confirms “next day's appointments,” locates clients and connects them to the provider at their scheduled appointment time.
• Greets and provides superior customer service to patients, guests, clients, and vendors.
• Communicates clearly on the phone and in person and accurately takes and delivers messages.

Documentation Responsibilities:

• Performs general administrative tasks such as filing, organizing, data entry, etc.
• Processes client data entry in various electronic systems in accordance with guidelines established by HealthRIGHT 360 to satisfy internal and external evaluating requirements.

Administrative Responsibilities:

• Assists and directs callers, clients and visitors to appropriate employees and departments. Excels at working both independently and in a team-oriented environment.
• Orientation, training and assisting of volunteers on certain front desk responsibilities may be assigned.

And, other duties as assigned.

QUALIFICATIONS

Education, Experience, and Credentials

• High school diploma or GED required
• 1–2 years of experience in a medical office, scheduling, or customer service role
• Basic knowledge of:
  • Medical terminology
  • HIPAA and patient confidentiality standards
  • Insurance authorization/referral processes (especially for behavioral health or outpatient settings).
• 2 years' experience working in a medical front office setting, preferably in a community clinic with medical and/or dental experience.
• Familiarity with other community agencies in the Bay Area to make appropriate referrals
• Understanding of harm reduction philosophy and ability to provide non-judgmental, client-centered services.
• Bilingual language capacity (Spanish/English).

Knowledge and Skills

• Proficiency in electronic health record (EHR) systems (e.g., Epic, Welligent, Cerner, NextGen)
• Familiarity with scheduling software and office tools (MS Outlook, Excel, etc.)
• Typing speed of 45–50+ WPM
• Ability to manage multi-line phone systems and high call volume

Background Check and Other Requirements

• Qualified candidates with arrest and conviction records will be considered for employment.
• Must be capable of obtaining and maintaining a satisfactory background check.
• Must be capable of meeting health screening and tuberculosis testing requirements.
• Must be capable of maintaining credential requirements.
• Must be capable of meeting the program and funder requirements.

Must complete background check or livescan clearance.We will consider for employment qualified applicants with arrest and conviction records.

815 Buena Vista Ave W, San Francisco, CA 94117, USA