2nd Shift Part Time Front Desk Agent- IHG Army Hotels Holiday Inn Express- Fort Knox, KY 3 pm to 11 pm - InterContinental Hotels Group, plc : Job Details

Check-in/out hotel guests in a timely manner and professional manner; process all payments according to established procedures. Duties and Responsibilities: Welcome guest in a friendly, prompt and professional manner. Answer phones in a prompt and courteous manner Register guests, issue room keys, provide information on hotel services and room locations Up-sell rooms where possible to maximize hotel revenue Accurately process all cash/credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction Book routinely guest reservations for individuals/groups that are requested either by phone or from wi...Hotel, Front Desk, 2nd Shift, Agent, Part Time, Shift