109 - Dover - Customer Service Assistant II - Kennebunk Savings : Job Details

**109 - Dover - Customer Service Assistant II**

Dover, NH, USA Req #264 Thursday, July 15, 2021 *All incumbents will embrace our Quality Service Program which is focused on creating and fostering relationships; displaying a positive and energetic attitude; a willingness to be curious and innovative; and a commitment to safety and security.

This is a part time 17 hour position*

**Scope of Work**

The incumbent will provide a superior level of service and be highly proficient in processing transactions, which will include new account opening, more complex customer problem resolution and/or be responsible for the management of vault cash. He/she will be knowledgeable of our companys products and services to better meet the customers needs. This position may also oversee the end of day processing activities.

**Essential Functions (3)**

* Transaction Processing/Cash handling - Process a variety of transactions accurately and efficiently, which may include deposits, withdrawals, loan payments, check cashing, etc., accurately and efficiently verifies incoming and outgoing cash, including daily balancing of cash drawer, vault and/or TCR/TCD/ATM. He/she may also perform supervisor overrides on transactions as warranted.

* Customer Service Displays the following attributes: projects a positive image, friendly, outgoing, professional, courteous, resolves problems quickly and efficiently, and is respectful to customers.

* Product Knowledge and/or Sales Maintains a working knowledge of company products and services in order to communicate effectively with customers. Proficient in using a variety of systems such as: Teller, BPM, Navigator, SCO, TRISM, etc. Responsible for opening and servicing all deposit products; provides qualified referrals to other business lines. Meets assigned sales/referral goals if applicable.

**Other Duties and Responsibilities:**

* Promotes the Kennebunk Savings Brand by recommending our products and services, supporting our community focus & commitment to being a premier employer

* Understands, supports and adheres to organizational policies and procedures

* Consistently emphasizes the importance of teamwork in the department and company at large

* Responsible for keeping abreast of company news and information

* Responsible for completing required training and policy review

* May serve on various committees

* Willingness to take on additional tasks and duties

**Certifications/Licenses Required**

* N/A

**Desired Knowledge, Skills & Abilities:**

* Displays high level of regard for trust and confidentiality

* Proficient in Microsoft Office Products

* Displays strong written and verbal communication skills

* Displays strong organization skills and the ability to multi-task to meet established deadlines

* Demonstrates a high level of accuracy and attention to detail

* Effectively uses analytical skills to solve technical, as well as, non-technical problems

* Prior knowledge of banking regulations is preferred

* Ability to adapt to change

**Desired Job Experience**

* 1-2 years of related experience in financial services

* Experience in a professional, service focused and fast-paced environment

**Desired Education**

* High school or General Education Diploma

**Working Conditions/Minimum Physical Requirements**

* Physical surroundings are generally pleasant and comfortable with minimal exposure to injury or other hazards

* Dexterity of hands and fingers to operate a computer and other office equipment

* Lifting and moving of moderately heavy objects on occasion

* Standing for extended periods of time

Reviewed 12/29/2020 External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act, or Maine/New Hampshire Human Rights Commissions, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.

**Other details**

* Job Family Banking

* Pay Type Hourly

* Required Education High School