| Senior Manager | Strategy & Operations - Recruiting from Scratch : Job Details
| Senior Manager | Strategy & Operations
Recruiting from ScratchJob Location : New York,NY, USA
Location: New York City, NYCompany Stage of Funding: Series BOffice Type: Onsite (5 days/week)Salary: $150,000 – $175,000 base salary (Total comp up to ~$306,250 including equity)
Company DescriptionOur client is a rapidly scaling Series B technology company revolutionizing workforce productivity within the light industrial sector. Their innovative marketplace platform connects businesses with vetted workers using cutting-edge technologies such as AI, machine learning, and predictive analytics. With strong backing from top-tier investors, they're on a mission to empower businesses and workers alike to maximize potential and performance. The team is headquartered in SoHo, New York, and maintains a dynamic, fast-paced in-person work environment.
What You Will DoAs a Senior Manager of Strategy & Operations, you will lead a high-impact team responsible for driving customer satisfaction, retention, and revenue growth. This is a cross-functional leadership role embedded within the Customer Operations org, blending strategy, operations, account management, and customer success. You'll manage a team of 3–5 professionals and work closely with functions such as Product, Engineering, Marketing, and Growth to scale efficient, data-driven customer engagement strategies.
Key responsibilities include:
Designing and optimizing scalable customer engagement playbooks
Leading customer retention initiatives and identifying new revenue opportunities
Analyzing performance data to inform strategic decisions
Coaching and developing junior team members
Collaborating across the business to implement systemic process improvements
Operating with ownership in a highly visible, revenue-driving function
We're looking for a sharp, execution-oriented leader who thrives in high-growth, ambiguous environments. You'll likely bring a blend of customer operations, strategic thinking, and cross-functional collaboration skills.
Minimum Qualifications:
6+ years of experience in strategy, operations, customer success, or account management roles
3+ years of people management experience, ideally overseeing teams of 3 or more
Strong analytical skills (e.g., Excel, SQL) and comfort with data-informed decision making
Experience in a high-growth tech startup or tech-enabled marketplace
Excellent communication and interpersonal skills; strong executive presence
Familiarity with CRM and customer success platforms (e.g., Salesforce, Gainsight)
Enthusiasm for working 100% in-person in a collaborative, fast-moving NYC HQ
Preferred but not required:
Background in management consulting or experience at a top-tier consulting firm
Experience using no-code tools (e.g., Retool) and automating workflows
Undergraduate degree from a top-tier institution
MBA is a nice-to-have, not required
Competitive base salary ($150k – $175k depending on experience)
Equity with total compensation potential up to $306,250
Full health benefits, 401(k), and wellness perks
Opportunity to make outsized impact in a highly visible role
Career development and advancement in a fast-growth company
A vibrant, in-person team culture located in the heart of SoHo, NYC
This role is not quota-carrying and is structured more similarly to a strategy & operations function
The team plays a central role in customer lifecycle management and company growth
The hiring process includes a recruiter screen, hiring manager interview, in-person case studies, and culture/leadership alignment assessments
Ready to help build the future of workforce technology?Apply now to join a mission-driven team at the intersection of technology, operations, and customer success.
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