(Bilingual)Patient Access Specialist - Call Center Rep - LEGACY COMMUNITY HEALTH : Job Details

Bilingual Patient Access Specialist - Call Center Rep

At Legacy Community Health, we are reshaping the narrative of healthcare delivery and we seek creative and innovative individuals to join us in this mission. As a Patient Access Specialist, you become the essential conduit for our patients, facilitating seamless communication to access critical healthcare services. Stationed in our dynamic Houston, TX location, you will epitomize professionalism and innovation, ensuring each patient interaction is handled with creativity and efficiency. This role offers a stimulating environment that values collaboration and growth, highlighting opportunities for expanding your skillset in a progressive healthcare ecosystem. By joining us, you not only advance your career but significantly contribute to transforming healthcare into a more accessible and patient-centered service for our community.

Key Responsibilities

• Expertly manage both inbound and outbound calls within a dynamic call-center environment, maintaining an innovative and forward-thinking attitude.
• Schedule patient appointments with precision, adhering to established protocols while introducing creative solutions to common challenges.
• Maintain a positive attitude and strong dedication to exceptional service, strictly adhering to scheduled working hours to ensure a reliable patient experience.
• Identify and promptly communicate urgent symptoms to clinical staff, enhancing patient care through proactive communication.
• Engage in meticulous data entry, ensuring complete and accurate patient demographics and payer information for seamless service delivery.
• Utilize exemplary problem-solving skills to address complex inquiries, transforming each interaction into an opportunity to innovate and enhance processes.
• Navigating a highly structured environment with confidence, upholding strict punctuality and attendance to secure team and individual success.
• Interpreting verbal cues effectively and applying advanced interpersonal skills to de-escalate situations, transforming challenges into opportunities.
• Efficiently handle multiple tasks by prioritizing duties and utilizing both verbal and digital communication to maximize service impact.

Required Qualifications

• High School Diploma or equivalent required.
• Ability to operate comfortably in a technology-driven call center, proficiently using computers and phone systems simultaneously.
• Strong understanding of basic healthcare industry terminology, including primary care, providers, benefits, and HIPAA compliance.
• Proven excellence in customer service, with outstanding listening skills and phone etiquette.
• Effective communication skills, mastering language, grammar, and style in both verbal and written formats.
• Capacity for innovation in addressing patient needs and optimizing service protocols.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years.

With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to healthevery day, in every way.

At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a jobthey want a meaningful career that makes a real impact.

Explore our open positions and see if a career at Legacy is right for you.

Core Employee Expectations

At Legacy Community Health, our missionDriving healthy change in our communitiesguides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy changewithin ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.

Apply today in less than 3 minutes using your phone, tablet, or computer!