Service Desk Coordinator - Tiger Recruitment : Job Details

The role: Help Desk CoordinatorLocation: Hemel HempsteadParking: Available on siteHours: 8:30 am – 5:30 am (Monday to Friday)Hybrid WorkingRate: £12.60ph + Holiday paySalary (if offered permanently): £26k + 1.5k annual bonus (this is not guaranteed)You will be starting an ongoing temporary contract, this should be around 3 monthsAbout the role:What you’ll be doing:

Manage tickets by raising, updating, prioritising, and escalating within SLA lead times, and ensure accurate updates in the ticketing system

Direct tickets to the appropriate departments efficiently & discuss potential fix outcomes with teams

Act as the primary contact for reported faults 

Build and maintain strong relationships with maintenance engineers and internal teams

Prepare and send out daily reports, including managing the planned downtime list

Promptly and effectively respond to queries from other departments and manage expectations

Verify issues by checking CCTV when necessary

Continuously update documentation throughout the day

 Please note, this is not a call centre or IT support role. You'll predominantly be responding to queries and allocating works via email and our ticketing software.What we need from you:

Highly organised and process oriented

Proven ability to manage multiple priorities

Brilliant customer service skills 

Excellent written and verbal communication

Effective time management with high attention to detail

Great critical thinking and problem-solving skills

Tiger is B Corp Certified. We are part of a global movement of businesses committed to improving social and environmental conditions around the world.